Patients & Visitors

Staying calm improves care

For your upcoming visit to Northern Light Eastern Maine Medical Center, please remember that calmness helps healing. Our staff are here to help, and other patients appreciate a quiet space that helps people relax and focus on their health and care. Family members and other visitors, patients, and our staff, are all encouraged to focus on healing. Let’s help each other.

Over the Thanksgiving holiday, Northern Light Eastern Maine Medical Center expanded visitation in a number of areas so patients and families could enjoy additional time together.

The visitation expansion, in effect until further notice, includes:

Adult Inpatients: Two visitors per patient are permitted at the bedside between 8 am and 8 pm.

Emergency Department (ED): All visitors are asked to wait outside the Medical Center until the patient has been assigned a room in the main ED, at which time, they may have one visitor. As space allows, one visitor may be permitted in the waiting room.

End of Life: Two visitors at a time are permitted 24 hours a day. As space allows, up to four visitors may be permitted for specific periods of time.

Labor and Delivery: During delivery, two people over the age of 18 are permitted at the bedside; this includes the support person. After delivery, siblings under the age of 18 may be permitted with approval.

Neonatal Intensive Care Unit: Two parents/guardians per patient are permitted 24 hours a day. One additional visitor may be at the bedside from 12 noon to 6 pm. Siblings under the age of 18 may be permitted with approval.

Pediatric Inpatients: Two parents/guardians per patient are permitted 24 hours a day at the bedside. One additional visitor may be at the bedside from 8 am to 8 pm. Siblings under the age of 18 may be permitted with approval.

Surgery/Procedure: One support person is permitted in the service area while waiting for the patient.

All visitors to the State Street entrance are expected to check in and out with front desk staff at the Main Entrance and adhere to safety and screening requirements. Visitors must be in good health, free from COVID-19 symptoms, and remain masked at all times, which means they may not eat or drink in the patient’s room.

Some age restrictions continue to be in place. Visitors under the age of 18 may be permitted when visiting a parent or sibling. Visitors under the age of 16 must be accompanied by a guardian. Visitors under the age of 10 require approval from nursing leaders.

Alternative accommodations for visitation may be approved when medically necessary, a patient is unable to advocate for themselves, is a minor child, or requires a legal guardian.

The Medical Center continues to monitor the spread of infectious disease in the community and may continue to adjust visitation to ensure everyone’s safety.

masking_still_required-graphic250.jpgPatients with outpatient appointments are welcome to bring a support person with them to their appointment.

For pediatric outpatient appointments, up to two parents/guardians/primary caregivers are permitted to accompany the patient to the appointment.

Everyone entering a Northern Light Health facility will continue to be screened for COVID-19 symptoms, and be asked to wear a medical-grade mask supplied by the organization.

Patients who think they may have symptoms of COVID-19 and are scheduled for a medical appointment should mask upon arrival and share this information with the person who screens them for their appointment.

Patients

Decisions about our health and healthcare are among the most personal choices we make in life. At Northern Light Eastern Maine Medical Center, we understand the significance of these decisions, and we're grateful for the opportunity to serve you. Northern Light Eastern Maine Medical Center's staff is trained to respect your individuality, your privacy, and your dignity. Our goal is to think always of the patient first. In fact, you may see reminders and signs of our Patient First philosophy around the medical center. It means that while you are here, we will do everything we can to make you comfortable, both physically and emotionally.

Our team of healthcare professionals offers countless special skills, all coming together to provide the most satisfactory hospital experience possible. We try to anticipate the needs of each patient, but if you feel something is missing in our efforts, please talk to a member of your care team. For answers to questions your care team cannot resolve, please contact our Patient Relations Department by dialing x38110 from any hospital phone or 973-8110 from outside the hospital during regular business hours.

Please take a moment and click on the links on the left for more information of what's available to you at Northern Light Eastern Maine Medical Center.

Visitors

Visits from family and friends are an important part of the recovery process for patients, however to keep everyone safe, we are limiting visitors. Some areas of the hospital have different policies for visitors due to COVID-19, and depending on a patient's special needs. Please check with a nurse or with our information desk if you have questions.

Please be aware the patients have a right to request a restricted status. If a patient makes this request, Northern Light Eastern Maine Medical Center may not confirm the patient's presence in our facility, or accept mail, flowers, or phone calls on his or her behalf.

At this time, out of town visitors may want to consider connecting with loved ones by phone or video chat. If you visit, please review our visitor restrictions.