For Visiting Family and Friends

Due to the surge of COVID-19 in our community, we are taking extra steps to protect our patients, families, visitors, and staff. Learn what to expect when you come to see us.

Please be aware that patients have a right to request a restricted status. If a patient makes this request, Northern Light Eastern Maine Medical Center may not confirm the patient's presence in our facility, or accept mail, flowers, or phone calls on his or her behalf.


For many of our patients and their families, access to quality healthcare begins the moment they arrive at our hospital. We know that offering hassle-free parking is an important step in providing the very good care our communities deserve.

Parking Garage and Surface Parking
The Medical Center’s parking garage offers over 450 parking spaces for patients and visitor use. The parking garage can be accessed off State Street or Deborah Cary Johnson Drive. There are handicap spaces located on each level of the garage and in the adjacent surface lot.

Emergency Department patient parking is located on the ground level of the parking garage and can be accessed via the Emergency Department Entrance, off State Street.

Webber Parking Lot is a surface parking lot that can be accessed off Deborah Cary Johnson Drive.

Park & Ride
The Medical Center offers free Park & Ride service between the Webber Parking Lot and the Penobscot Pavilion Main Entrance and the Webber Building. Those choosing to use this service should proceed to the shuttle shelter located in the Webber Parking Lot. This service is available Monday through Friday 5 am to 5 pm, excluding holidays.

Patient Drop Off and Pick-Up
There are dedicated lanes for those being dropped off or picked up at the Penobscot Pavilion Main Entrance. Vehicles may not be left unattended in this area due to fire regulations.

Directions and Assistance
As patients and visitors enter the Penobscot Pavilion Main Entrance Patient Experience Representatives and other staff will be available to assist in directing guests to their destination.

Patient Experience and Relations

The Patient Experience and Relations department is here to help families with any unresolved questions, special needs, problems, or complaints.

If you have concerns that our patient care staff is unable to address, please call Patient Relations at 973-8110. The office is open from 8:30 am until 5 pm, Monday through Friday. If you have an urgent concern during non-business hours, please let a member of the patient's care team know.

New policy for flowers and plants in patient care areas

We provide a safe and comfortable stay for our inpatients, and one way we do that is to keep them from scents that may irritate their condition.

Flowers and plants are not allowed in critical care areas. These include the Cardiac Care Unit (CCU), Intensive Care Unit (ICU), Neonatal Intensive Care Unit (NICU), and Pediatric Intensive Care Unit (PICU). Flowers and plants are not allowed in any room occupied by a person with a compromised immune system. In all other areas of the hospital, we discourage fragrant flowers and plants such as lilies and hyacinth. 

We know flowers and plants are a special way to show a loved one you care, but there are other ways to send well wishes. We will make sure our gift shop has items that will provide comfort to a sick friend, coworker, or relative. 

Thank you for understanding.