We earn a tax-exempt status by providing community benefits such as providing free or reduced-cost care to patients unable to pay for it. In full disclosure, we make our most recent tax returns (IRS Form 990) available for you to review.

Read More

We are more than happy to offer language assistance to those in need of it.

Read More

The general information offered on all Northern Light Healthcare websites is not intended as a substitute for medical or other professional healthcare advice and treatment. If you have questions or concerns about your health, please contact your own healthcare provider. While we have exercised care in providing information, including links to other sites, no guarantee as to its accuracy, timeliness or applicability can be or is made.

Read More

Northern Light Health, and its member organizations, comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, ethnicity, age, mental or physical ability or disability, political affiliation, religion, culture, socio-economic status, genetic information, veteran status, sexual orientation, sex, gender, gender identity or expression, or language.

Northern Light Health, and its member organizations, do not exclude people or treat them differently because of race, color, national origin, ethnicity, age, mental or physical ability or disability, political affiliation, religion, culture, socio-economic status, genetic information, veteran status, sexual orientation, sex, gender, gender identity or expression, or language. 
 
Northern Light Health, and its member organizations, provide free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

Northern Light Health, and its member organizations, provide free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need any of these services, please contact the Civil Rights Coordinator, listed below, at the Northern Light Health organization you are accessing. If you have a TTY, you may also dial 711.
 

Grievance Procedure for Northern Light Health

If you believe that Northern Light Health, or one of its member organizations, has failed to provide these services or discriminated in another way on the basis of race, color, national origin, ethnicity, age, mental or physical ability or disability, political affiliation, religion, culture, socio-economic status, genetic information, veteran status, sexual orientation, sex, gender, gender identity or expression, or language, you can file a grievance with Northern Light Health's Civil Rights Coordinator. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, a Civil Rights Coordinator is available to help you.

 

List of all Northern Light Health Civil Rights Coordinators

Eric Hafener, Northern Light Health Vice President, Compliance and Privacy
43 Whiting Hill Road, Suite 200, Brewer, ME 04412
Phone – 207-973-6601
TTY – 711 (Maine Relay)
Fax – 207-989-1420
Email – ehafener@northernlight.org

Read More

Jennifer Lee, Compliance and Privacy Officer
268 Stillwater Avenue, Bangor, ME 04401
Phone – 207-973-6010
TTY – 207-973-6142 
Fax – 207-973-6109
Email –  jelee@northernlight.org

Read More

Cherri Fitzpatrick, Associate Vice President, Compliance, Risk & Quality, Quality Administrator
140 Academy Street, Presque Isle, ME 04769
Phone - 207-768-4834
TTY - 711 (Maine Relay)
Fax - 207-768-4605
Email - cfitzpatrick@northernlight.org

Read More

Kathy Lirakis, Director of Compliance and Privacy
797 Wilson Street, Brewer, ME 04412
Phone - 207-973-9378
TTY - 711 (Maine Relay)
Fax - 207-989-1096
Email - Kathy.lirakis@northernlight.org

Read More

Frances Hadlock, Quality Specialist
57 Water Street, Blue Hill, ME  04614
Phone - 207-374-3408
TTY - 207-374-2629
Fax - 207-374-3983
Email - fhadlock@northernlight.org

Read More

Tom Murray, LCSW, Social Worker
364 Pritham Avenue, Greenville, ME 04441
Phone - 207-695-5210
TTY - 207-624-5512
Fax - 207-695-4800
Email - tmurray@northernlight.org

Read More

Chris Frauenhofer, Interim Administrator
220 Kennedy Memorial Drive, Waterville, ME  04901
Phone - 207-873-5125
TTY - 711 (Maine Relay)
Fax - 207-861-3285
Email - chfrauenhofer@northernlight.org

Read More

Director, Patient Relations
489 State Street, Bangor, ME 04401
Phone - 207-973-8110
TTY - 711 (Maine Relay)
TTY - 207-973-8018 (Emergency Room)
Fax - 207-973-5768
Email - emmcpr@northernlight.org

Read More

Rosemary Unnold, Director of Performance Improvement
50 Foden Road, Suite 3, South Portland, ME 04106
Phone - 207-400-8878
TTY - 711 (Maine Relay)
Fax - 207-756-8676
Email - unnoldr@northernlight.org

Read More

Rick Barry, VP of Patient Care Services and Chief Nursing Officer
200 Kennedy Memorial Drive, Waterville, ME  04901
Phone - 207-961-3020
TTY - 207-872-2211
Fax - 207-861-3041
Email - ribarry@northernlight.org

Read More

Frances Hadlock, Quality Specialist
50 Union Street, Ellsworth, ME 04605
Phone - 207-664-5348
TTY - 207-664 5600
Fax - 207-664-5334
Email - fhadlock@northernlight.org

Read More

Melissa Skahan, VP of Mission Integration
144 State Street, Portland, ME 04101
Phone - 207-879-3185
TTY - 800-457-1220
Fax - 207-879-3429
Email - skahanm@northernlight.org

Read More

Ruth Hendricks, Director of Quality and Risk Management
447 North Main Street, Pittsfield, ME  04967
Phone - 207-487-4088
TTY - 207-487-4590
Fax - 207-487-3204
Email - rhendricks@northernlight.org

Read More

Dayna Emerson, Compliance and Privacy Officer
Address – 931 Union Street, Bangor, ME 04401
Phone – 207-973-7649
TTY – 711 (Maine Relay)
Email – dmemerson@northernlight.org

Read More

Dayna Emerson, Compliance and Privacy Officer
Address – 931 Union Street, Bangor, ME 04401
Phone – 207-973-7649
TTY – 711 (Maine Relay)
Email – dmemerson@northernlight.org

Read More

Dayna Emerson, Compliance and Privacy Officer
Address – 931 Union Street, Bangor, ME 04401
Phone – 207-973-7649
TTY – 711 (Maine Relay)
Email – dmemerson@northernlight.org

Read More

Dayna Emerson, Compliance and Privacy Officer
Address – 931 Union Street, Bangor, ME 04401
Phone – 207-973-7649
TTY – 711 (Maine Relay)
Email – dmemerson@northernlight.org

Read More

Dayna Emerson, Compliance and Privacy Officer
Address – 931 Union Street, Bangor, ME 04401
Phone – 207-973-7649
TTY – 711 (Maine Relay)
Email – dmemerson@northernlight.org

Read More

Dayna Emerson, Compliance and Privacy Officer
Address – 931 Union Street, Bangor, ME 04401
Phone – 207-973-7649
TTY – 711 (Maine Relay)
Email – dmemerson@northernlight.org

Read More

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD).
 
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
 

Read More

It is the policy of the Northern Light Health not to share personally identifiable information received through the Northern Light Health website to outside parties without prior approval from the owner of that information. Northern Light Health abides by all local, state, and federal regulation regarding the protection of private information (for example, HIPAA, the federal Health Information Portability and Accountability Act of 1996.)

Read More

All NORTHERN LIGHT HEALTH websites are official publications of NORTHERN LIGHT HEALTH. Their purpose is to provide information about NORTHERN LIGHT HEALTH hospitals and affiliates, their mission, events and programs for both internal and external audiences. In addition, the web sites are designed to provide access to educational resources, informational tools, and navigational aids to further the professional growth of staff and physicians, and to increase the healthcare knowledge of area consumers. They are a continuously evolving resource that undoubtedly will grow in scope and creative application as time goes on.

To assure a unified image and high quality content as these sites evolve, all NORTHERN LIGHT HEALTH web information will be directed through the eBusiness or Community Relations departments. Periodically, the Web Affinity Group or designees will review the sites for accuracy, currency, continuity and compliance with the NORTHERN LIGHT HEALTH policy outlining the web publishing standards and guidelines. For more information about the NORTHERN LIGHT HEALTH Website Guidelines, please contact the NORTHERN LIGHT HEALTH eBusiness Department at 973-5118.

Responsible Use
All submissions intended for publication on the web sites are expected to provide materials that are consistent with federal and state law, system policies and established procedures, and that further the role and mission of NORTHERN LIGHT HEALTH.

Accessibility
NORTHERN LIGHT HEALTH is committed to providing access of its web sites to all community members. In doing so, NORTHERN LIGHT HEALTH strives to be compliant with the W3C web accessibility protocols.  We utilize a variety of tools to check our sites for accessibility issues such as page titles, alt tags for images, proper metadata and a variety of other accessibility protocols identified on the W3C website.  Because we are always striving to provide an accessible web site, please contact the webmaster if you find an area in which we have not done so.

Feedback
Input and suggestions for improvement are always welcome. To send feedback on any NORTHERN LIGHT HEALTH web page, or to submit a suggestion, please email your comment to webmaster@emh.org. Response timeframe by the respective department will depend on the nature of the inquiry or feedback.

Read More

Vendors, contractors, and consultants doing business with Northern Light Health are expected to be informed about relevant Northern Light Health compliance policies and procedures. Individual Northern Light Health member organizations may supplement these policies and procedures.

Read More

Collection of Rights and Responsibilities from Member Organizations

Read More