Northern Light Health, and its member organizations, comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, ethnicity, age, mental or physical ability or disability, political affiliation, religion, culture, socio-economic status, genetic information, veteran status, sexual orientation, sex, gender, gender identity or expression, or language.
Northern Light Health, and its member organizations, do not exclude people or treat them differently because of race, color, national origin, ethnicity, age, mental or physical ability or disability, political affiliation, religion, culture, socio-economic status, genetic information, veteran status, sexual orientation, sex, gender, gender identity or expression, or language.
Northern Light Health, and its member organizations, provide free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Northern Light Health, and its member organizations, provide free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need any of these services, please contact the Civil Rights Coordinator, listed below, at the Northern Light Health organization you are accessing. If you have a TTY, you may also dial 711.
Grievance Procedure for Northern Light Health
If you believe that Northern Light Health, or one of its member organizations, has failed to provide these services or discriminated in another way on the basis of race, color, national origin, ethnicity, age, mental or physical ability or disability, political affiliation, religion, culture, socio-economic status, genetic information, veteran status, sexual orientation, sex, gender, gender identity or expression, or language, you can file a grievance with Northern Light Health's Civil Rights Coordinator. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, a Civil Rights Coordinator is available to help you.
Civil Rights Coordinator for Northern Light Health
Jaimie Paige, Northern Light Health Compliance Analyst
43 Whiting Hill Road, Suite 200, Brewer, ME 04412
Phone – 207-973-4635
TTY – 711 (Maine Relay)
Email – jpinkham@northernlight.org
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD).
Complaint forms are available at
https://www.hhs.gov/forms/index.html.
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