If you are a Northern Light Eastern Maine Medical Center patient, it’s likely that you will receive a survey asking you for feedback on your care experience. We take patient and family perceptions of care very seriously, and use this feedback both to recognize high performing employees and departments, and to make meaningful improvements in our service. We use an independent national survey company (Press Ganey) that specializes in hospital and outpatient patient satisfaction surveys. This not only provides for unbiased research, but also allows us to compare ourselves to hospitals and practices all across the country. In addition to the surveys, feedback can also be provided to the Patient Experience and Relations department by calling (207) 973-8110 or toll free at (877) 366-3662, Monday – Friday, 8 am – 4:30 pm.
We thank you for your feedback and for choosing Northern Light Eastern Maine Medical Center.