Patients & Visitors

TO ALL:

Due to the outbreak of COVID-19, we are taking extra steps to protect our community.

To keep everyone safe, we are currently:

  • Screening patients and visitors for symptoms of respiratory infection and travel history
  • Limiting visitors to one visitor per patient per day
  • Not allowing anyone under the age of 18 to visit
  • Restricting visiting hours to 10 am – 7 pm
  • Limiting visitor movement within our facility

We will continue to assess our visitation policy and may make adjustments to promote safety within our facility. Thank you for your cooperation and understanding.


Patients

Decisions about our health and healthcare are among the most personal choices we make in life. At Northern Light Eastern Maine Medical Center, we understand the significance of these decisions, and we're grateful for the opportunity to serve you. Northern Light Eastern Maine Medical Center's staff is trained to respect your individuality, your privacy, and your dignity. Our goal is to think always of the patient first. In fact, you may see reminders and signs of our Patient First philosophy around the medical center. It means that while you are here, we will do everything we can to make you comfortable, both physically and emotionally.

Our team of healthcare professionals offers countless special skills, all coming together to provide the most satisfactory hospital experience possible. We try to anticipate the needs of each patient, but if you feel something is missing in our efforts, please talk to a member of your care team. For answers to questions your care team cannot resolve, please contact our Patient Relations Department by dialing 38110 from any hospital phone or 973-8110 from outside the hospital during regular business hours.

Please take a moment and click on the links on the right for more information of what's available to you at Northern Light Eastern Maine Medical Center.


Visitors

Visits from family and friends are an important part of the recovery process for patients. General visiting hours are 5 am to 8 pm daily, although some areas of the hospital have different policies regarding visitors depending on patient's special needs. Please check with a nurse or with our information desk if you have questions.

Please be aware the patients have a right to request a restricted status. If a patient makes this request, Northern Light Eastern Maine Medical Center may not confirm the patient's presence in our facility, or accept mail, flowers, or phone calls on his or her behalf.

Out of town visitors may want to consider staying at the Riverside Inn. The Inn is adjacent to Northern Light Eastern Maine Medical Center and offers discounts to patrons who are visiting patients in the hospital.