Telehealth Recommendations for Patient Remote Sessions

The following recommendations are for patients attending a telehealth visit with Northern Light Health. We want to help you have the best possible experience when getting ready for a remote session with your provider, so we ask that you follow these recommendations below. Thank you!

Technical Recommendations

Computer 

Operating System Supported Web Browser Unsupported Web Browser
 
Windows
  • Microsoft 10 or newer
  • Chrome (preferred)
  • Edge
  • Firefox
 
  • Edge Chromium
  • Opera
 
Mac/Apple
  • OS X 10.13 or newer
  • Safari
  • Chrome
  • Firefox
  • Edge Chromium
  • Opera
  • DuckDuckGo

Mobile Device

Operating System Supported Web Browser Unsupported Web Browser
 
Android
  • Android 10.0 or newer
 
  • Mobile Chrome
  • Samsung Internet
  • Edge Chromium
  • Opera
  • Firefox
  • Silk
  • DuckDuckGo
 
iPhone/iPod
  • iOS 16.4.1
  • iPhone 12 or newer
  • iPad Pro 11 or newer
 
 
  • Mobile Safari
  • Chrome
  • Edge Chromium
  • Opera
  • Firefox
  • DuckDuckGo

Please Note:

  • Linux and Chrome OS devices are not supported on Amwell.
  • Amwell Converge does NOT support A12 and A32 Samsung devices.
  • If an unsupported browser is used, an error screen will prompt you to copy visit link and use a supported browser.
  • The current and last two versions of each browser will be supported. If the version is older than your browser will need to be updated.