The following recommendations are for patients attending a telehealth visit with Northern Light Health. We want to help you have the best possible experience when getting ready for a remote session with your provider, so we ask that you follow these recommendations below. Thank you!
Technical Recommendations
Computer
Operating System |
Supported Web Browser |
Unsupported Web Browser |
Windows
|
- Chrome (preferred)
- Edge
- Firefox
|
|
Mac/Apple
|
|
- Edge Chromium
- Opera
- DuckDuckGo
|
Mobile Device
Operating System |
Supported Web Browser |
Unsupported Web Browser |
Android
|
- Mobile Chrome
- Samsung Internet
|
- Edge Chromium
- Opera
- Firefox
- Silk
- DuckDuckGo
|
iPhone/iPod
- iOS 16.4.1
- iPhone 12 or newer
- iPad Pro 11 or newer
|
|
- Chrome
- Edge Chromium
- Opera
- Firefox
- DuckDuckGo
|
Please Note:
- Linux and Chrome OS devices are not supported on Amwell.
- Amwell Converge does NOT support A12 and A32 Samsung devices.
- If an unsupported browser is used, an error screen will prompt you to copy visit link and use a supported browser.
- The current and last two versions of each browser will be supported. If the version is older than your browser will need to be updated.