Telehealth Privacy and Security Tips

Northern Light Health exists to make healthcare work for you. We improve the health of the people and
communities we serve. That is our mission. That is our purpose.

Modern technology allows you to conveniently have appointments with us from your home. It’s a wonderful thing, especially if you have difficulty getting around or if you live far from your provider’s office.

However, using video applications and other technologies for telehealth can create risks to the privacy and security of your health information. This can include when you are accessing telehealth services on a website, through an app, or even through a patient portal.

Here are some helpful tips to keep in mind:

  • Have your telehealth appointment in a private location. Find a place away from others (like a private room with a door or your parked car) where you can control who hears or sees your conversation.

  • Turn off any nearby electronic devices that may overhear or record information. Turn off devices like home security cameras, smart speakers, or apps on your phone that respond to your voice, so they don’t overhear or record your telehealth appointment.

  • Use a personal computer or mobile device, if possible. Avoid using a computer, mobile device, or network that is tied to your workplace or a public setting for your telehealth session.

  • Install all available security updates on your computer or mobile device. For most mobile devices, go to the Settings icon or tab on your device and turn on the option for automatic updates, or install updates yourself as soon as they’re available.

  • Use strong, unique passwords. Use different passwords for each app, website, computer, or mobile device you use for your telehealth appointment to keep others from accessing all your information if someone discovers your password.

  • Avoid using public Wi-Fi networks and any USB ports at public charging stations. Public networks (like the ones in coffee shops or airports) may not have security to protect the health information you may want to send using their network. Also, cyber-criminals can steal sensitive information by creating fake public Wi-Fi networks that people unknowingly sign onto, or they may use public USB charging ports to install viruses or other malware on your computer or mobile device.

  • If you’re suspicious of a link or have any doubts about a link, or just need help with connecting with your provider, contact your provider’s office.