Quality and Patient Experience

Making healthcare work for every patient who comes through our doors begins with a focus on quality, patient-centered care. Northern Light CA Dean hospital is proud to be recognized at the national level for providing quality care and excelling in patient experience.

Top 20 Award for Quality

In 2023, Northern Light CA Dean Hospital was awarded a prestigious rural healthcare recognition: a top 20 award for quality among critical access hospitals in the United States from the National Rural Health Association (NRHA).

CA Dean Hospital, like the other top 20 hospitals, achieved high ranks in the Chartis Center for Rural Health scores for quality. CA Dean Hospital accepted the award at the NRHA’s Critical Access Hospital Conference in Kansas City, Mo.

Press Ganey Human Experience Awards

CA Dean Hospital earned 2023 Human Experience Guardian of Excellence and Human Experience Pinnacle of Excellence Awards from Press Ganey. These awards are part of Press Ganey’s annual rankings of the top hospitals and health systems in the country, according to performance in patient experience.

These awards recognize CA Dean Hospital as one of Press Ganey’s top-performing hospitals across the nation due to patient experience results in the Emergency Department.

Chartis Performance Leadership Award

In 2023, CA Dean Hospital was recognized by the Chartis Center for Rural Health with a 2023 Performance Leadership Award in Quality.

The Performance Leadership Awards are based on the results of the Chartis Rural Hospital Performance INDEX®, the industry’s most comprehensive and objective assessment of rural hospital performance. INDEX data is relied upon by rural hospitals, health systems with rural footprints, hospital associations and state offices of rural health around the country to measure and monitor performance across several areas impacting hospital operations and finance.