Visitor Information

Before visiting one of our medical practices, we encourage you to contact the practice in order to receive any specific instructions, including whether telehealth is an option for your visit. All visitors will be screened upon entrance.
 

Campus Map

Please click here to learn about our recently expanded health care campus and here to view a campus map. Please note, there are two entrances into our campus. One is close to the hospital and medical office building, and the other is closest to the outpatient specialty and surgery center.
 

Visitor Policy

Effective March 2, 2022, visitors/escorts are not permitted in Northern Light Mercy facilities, except under the following circumstances:

Inpatient units: One visitor allowed per day, for one visit. Visitor hours are from 8 am to 8 pm daily. 

Obstetrics: Two support people during labor & delivery, as the patient’s condition allows. A doula counts as one of the two visitors.

Emergency department: One parent/guardian allowed for pediatric patients provided space is sufficient to achieve compliance with social distancing.

Ambulatory care and outpatient diagnostic areas: Pediatric patients may be accompanied by one parent/guardian.

Patients isolated for COVID-19: No visitors allowed except for compassionate care, to be managed by care team.

Patients requiring special assistance: Patients in any care setting who need assistance, such as for mobility or communications with the care team about their medical history or care, may be accompanied by one adult escort who provides that assistance or support. Such necessity is to be determined by the care team.

Other exceptions: Exceptions may be made for care planning discussions and/or for end of life care. To be determined and managed by the care team. 

Outpatient surgery center:
  • Pediatric patients: one parent or guardian allowed.
  • Adult patients: visitors/escorts not allowed unless special needs are identified (to be determined on an individual basis).

Northern Light Mercy medical practices: Visitors are not permitted in Northern Light Mercy facilities with the following exceptions:
  • Pediatrics: Two parents/guardians at a time allowed.
  • Patients requiring special assistance: Patients in any care setting who need assistance, such as for mobility or communications with the care team about their medical history or care, may be accompanied by one adult escort who provides that needed assistance or support. Such necessity to be determined by the care team.

All visitors and escorts must:
  • Meet COVID-19 screening criteria for entry into the facility.*
  • Perform hand hygiene prior to entering and upon exiting the patient’s room/care area.
  • Maintain at least 6 feet of distance from the patient and caregivers (to the degree possible). 
  • Always wear a facility-issued mask over the nose and mouth while inside the facility, including while inside the patient’s room/care area. 
  • Refrain from leaving the room/care area of the patient they are visiting. The hospital cafeteria is closed to visitors at this time.
 
*All visitors are subject to COVID-19 risk screening upon initial entry to a Northern Light Mercy facility. Visitors reporting symptoms of COVID-19 and those who meet Maine CDC criteria for quarantine due to travel or exposure will be denied entry.
 

Patient belongings

Patient belongings are restricted to promote infection prevention. Necessary items such as hearing aids, dentures, home medications, and a phone will be allowed to remain on site and must be contained in a Ziploc bag so that they can be wiped down with disinfectant. Paper and fabric items that cannot be disinfected will not be allowed. Thank you for your assistance.
 

Parking at our Fore River hospital campus

Free parking is available to visitors and is located behind the medical office building. Handicap spots are located in the front of the hospital as you enter from the Fore River Parkway.