Visitor Information

Before visiting one of our medical practices, we encourage you to contact the practice in order to receive any specific instructions, including whether telehealth is an option for your visit. All visitors will be screened upon entrance.
 

Visitor Policy

Effective January 6, 2022, visitors and escorts are not permitted at Northern Light Mercy facilities, except under the following circumstances:

Pediatrics: One parent/guardian allowed per day as patient condition allows. 

Obstetrics: One support person, plus a doula during labor and delivery, as patient condition allows. 

Emergency department: One parent/guardian for pediatric patients, provided space is sufficient to achieve compliance with social distancing.

Ambulatory/diagnostic areas: Pediatric patients may be accompanied by one parent/guardian.

COVID-19 units: No visitors except for compassionate care, to be managed by care team.

Patients requiring special assistance: Patients in any care setting who need help — such as with mobility or communications with the care team about their medical history or care — may be assisted by an adult escort to provide the needed assistance or support. Such necessity will be determined by the care team.

Exceptions: Exceptions may be made for care plan discussions as arranged by the care team or for end of life care.

Outpatient surgery center:
  • Pediatric patients can have one parent or guardian with them.
  • Adults coming for surgery: visitors are not allowed unless there are special needs (determined on an individual basis).

Northern Light Mercy medical practices: No visitors are permitted at Northern Light Mercy facilities, except for the following:
  • Pediatrics: Two parents/guardians at a time allowed
  • Patients requiring special assistance: Patients in any care setting who need help — such as with mobility or communications with the care team about their medical history or care — may be assisted by an adult escort to provide the needed assistance or support. Such necessity will be determined by the care team.
 
All visitors and escorts must:
  • Perform hand hygiene prior to entering and upon leaving the patient’s room/care area;
  • Remain at least six feet from the patient at all times (as much as possible);
  • Wear a mask at all times in the facility, including patient rooms;
  • Cover mouth/nose when coughing or sneezing, use and dispose of tissues and perform hand hygiene after contact with respiratory secretions; and
  • Not go to any locations in the facility other than the room of the patient they are visiting. Hospital cafeterias are closed to visitors at this time.
 
All visitors are subject to COVID-19 risk screening upon initial entry to a Northern Light Mercy facility. Visitors reporting symptoms of COVID-19 and those who meet Maine CDC criteria for quarantine due to travel or exposure will be denied entry.
 

Patient belongings

Patient belongings are restricted to promote infection prevention. Necessary items such as hearing aids, dentures, home medications, and a phone will be allowed to remain on site and must be contained in a Ziploc bag so that they can be wiped down with disinfectant. Paper and fabric items that cannot be disinfected will not be allowed. Thank you for your assistance.
 

Parking at our Fore River hospital campus

Free parking is available to visitors and is located behind the medical office building. Handicap spots are located in the front of the hospital as you enter from the Fore River Parkway.