Patient's Rights

Thank you for choosing Northern Light Mercy Hospital. Please use this page to familiarize yourself with important information about being a patient at Mercy. If you’d like further explanation of any of these rights, please call 207-879-3286.

Your rights as a patient of Northern Light Mercy Hospital

  1. You have the right to reasonable access to care. When the hospital cannot provide the care you request, you have the right to be informed of your needs and the alternatives for care.
  2. You have the right to care that is considerate and respectful of your personal values and beliefs.
  3. You have the right to be informed about and participate in decisions regarding your plan of care.
  4. You have the right to appropriate assessment and management of pain.
  5. You have a right to participate in ethical questions that arise in the course of your care, including issues of conflict resolution, withholding resuscitative services, and foregoing or withdrawal of life-sustaining treatment.
  6. You have a right to security, personal privacy, and confidentiality of information.
  7. You have a right to designate an agent (surrogate, proxy) in case you are incapable of understanding a proposed treatment or procedure or are incapable of communicating your wishes regarding care.
  8. You have a right to access protective services.
  9. You have a right to voice complaints about your care and to have those complaints reviewed, and when possible, addressed.
  10. If you are asked to participate in an investigational study or clinical trial, you will be provided with information upon which to base your decision.
  11. You have the right to have a family member and/or significant other and your own physician notified of your admission to the hospital.
  12. You have the right ot know about your care team and the care team’s credentials for providing care.
  13. You have the right to an environment that preserves dignity and contributes to a positive self-image.  You have the right to all of the rights stated above to the extent that they do not conflict with restrictions imposed by the criminal justice system.