For patients who have symptoms of COVID-19 infection (new fever, cough, sore throat, runny nose/nasal congestion, shortness of breath, muscle aches or inability to smell or taste), we ask that you still call ahead for care. Call your provider before heading into the office and let them know you’re experiencing symptoms. If you are experiencing a medical emergency, let the 9-1-1 operator know you have COVID-19 symptoms when you call, and if you’re coming to the emergency department make sure you let them know about your symptoms as soon as you arrive.
For patients with suspected or confirmed COVID-19 admitted to the hospital, care is provided with appropriate infection control policies. In the outpatient setting, patients with suspected or confirmed COVID-19 may be seen in a Routine Ambulatory Care for COVID Clinic (RAC-C) (this is a clinic dedicated to COVID care) or other areas that have been established with the same infection control policies in place. Staff in these care areas have access to personal protective equipment (PPE), including N95 respirators, gowns, gloves, and eye protection. All staff receive training in the use of PPE to keep our patients, visitors, and staff safe.