Linked to pre-registration and paperless check-in, our new appointment reminders use texts and/or emails to keep you on time for your next scheduled visit. You can even use the secure link to let us know if you’re coming or cancel your appointment.
 
This system reduces phone time and paper waste and offers broadcast message solutions for inclement weather closures to keep you informed and up to date when things change unexpectedly.
 
Appointment reminders are going live across the Northern Light Health system summer of 2023, starting with imaging appointments.

Northern Light Health’s Digital Practice is a suite of information, applications, and services that empower you to monitor your care and conditions from anywhere.
 
Part of Northern Light Health’s Digital Practice, WellDoc offers personalized, real-time, actionable insights for patients living with chronic conditions. Connecting wearables, apps, and other in-home health devices directly to the electronic health record, you and your care team have a more complete understanding how daily habits can help you self-manage conditions more effectively between visits to the clinic.
 
Remote Monitoring is available for the following conditions: Prediabetes, mental well-being, hypertension, T1 and T2 diabetes, and heart conditions. Ask your care team if remote monitoring can help you manage your health.
 

Our new, digital referral system helps providers match patients with other providers based on availability, location, and insurance, helping patients see the right-fit referred provider as soon as possible.

Improved claim processing means fewer denials of service, fast pre-treatment approvals for care, and faster post-service billing.

Pay your bill online, establish a payment plan that works for your budget, and view a combined statement for all your healthcare services with Northern Light Health. Use the patient portal or the payment app to access pre-visit co-pays, payment plan reminders, or view combined balance and payment history.
 
This new tool makes it easy to stay on top of healthcare costs and payments, without all the paper.
 

Our new, online payment system makes it easy to pay for services – no need to write a check, buy stamps, or make time to stop by the hospital or clinic. The system also has a self-guided payment planning system that makes it easy to work out a payment plan that works for you and your budget.
 
Patients can access the system through their patient portal or the payment app and choose how to get reminders - by email or text. Pay your co-pay before you arrive, receive payment plan reminders, and view your combined balance and payment history in one place.
 

Our new self-scheduling feature lets patients schedule appointments online – 24/7. Right now, self-scheduling is available for primary care, pediatric, and screening mammogram appointments – no referral needed.
 
Need a primary care or pediatric appointment?

• Schedule an appointment from the patient portal, any of our websites, or directly from Provider Finder. Just click on the Schedule an Appointment button next to your provider’s name.
• Don’t have a provider? Don’t worry! New patient appointments are available using self-scheduling. Search Provider Finder for a provider near you who is accepting new patients.

 
To schedule a mammogram, click here and select the location nearest you to get started.

Quickly and easily register online before your appointment and spend less time in the waiting room. Use the secure link emailed and/or texted to you to save time before or on the day of your appointment. Forget to check your email, or leave us on read? Scan the QR code at the office to complete your forms on your cellphone when you arrive and skip the clipboard.
 
You can even upload an image of your ID or insurance information and, best of all, if your information is up to date you can review and approve your information at your next appointment without filling out the forms again!
 
Note: To ensure you get your link, make sure your healthcare team has your cell phone number and email address on file.
 
Currently, online registration is available for all primary care practices except for those that are part of Northern Light Mayo Hospital.
 

Northern Light Health’s GetWell:)Network, delivers education to patients right in their room. Using an in-room monitor, patients can access up-to-date education, message their care team, and report pain score updates to their care team. Patients can also use the tool to learn about medications, learn about their health, and see their discharge plans.
 

• Education is available for new parents at every Northern Light Health hospital that offers birthing services.
• In 2023, education will become available for cardiology patients at Northern Light Eastern Maine Medical Center.

Northern Light Health’s GetWell Loop offers patient education, remote monitoring, and outcome tracking for specific healthcare needs. The loop sends the right information at the right time, keeping you on track before and after procedures and healthcare events, and keeps your care team up to date on your progress between office visits. Real-time information helps you and your care team stay connected every step of the way and can help catch complications early.
 
Our outpatient engagement and education tool is available for the following service lines and procedures:

• Women’s health: Post Birth Care
• Orthopedics: Hip Replacement, Knee Replacement
• Cardiology:
• Surgical Weight Loss: Gastric Bypass/Sleeve
• Endoscopy and Colonoscopy

 
Ask your care team if getting in the loop can help keep your health on track!
 

Keep your care on track, no matter where you are in Maine. Telehealth appointments reduce time away from work, school, and other activities and remove the need to travel for care.
 
Our new telehealth platform makes online care feel more like in-office care. Join your appointment and meet with your medical assistant or nurse to get started and have your provider join you without hanging up. Have multiple providers caring for you? Your primary care provider and specialists can see you at one time, to ensure your treatment plans are aligned.
 
Ask your care team if telehealth visits are an option for you.
 
Walk-Ins Welcome
Northern Light Health’s Virtual Walk-In Care offers treatment for many acute conditions without an appointment for anyone over the age of three in the state of Maine, regardless of where you normally receive care.
 
Open from 9 AM to 7 PM, you can start an appointment from your patient portal or by visiting NorthernLightHealth.org/VWIC.
 

Our new provider finder makes it easy to find a primary care or specialty practitioner anywhere in the Northern Light Health system. Search by location or need, see who is accepting new patients, and even book primary care and pediatric appointments online.
 
Access provider finder from any Northern Light Health website by clicking on Providers at the top of the page.

At Northern Light Health we know that caring for your health doesn’t stop and start at the hospital or clinic, that’s why we’ve launched Northern Light Health findhelp. Northern Light Health findhelp search and referral connects hospitals, clinics, and community-based organizations to support our patients’ needs beyond clinical care.
 
Support services include transportation, healthier food options, housing, heating assistance, and more for a holistic approach to improving health and social care. You can find help any time using the link on our website.

Northern Light Health has implemented a state-of-the-art, duress alerting system, that uses discreet alert buttons accessible by staff members. Alerts notify team members that assistance is needed, and where to go to lend support and ensure a safe and secure care environment for staff and patients.