Frequently Asked Questions

It’s our patient portal that will allow you to securely access your health information electronically.

It only takes a few minutes and I can help you do it before you leave.

You just need a photo ID and an email address. If you don’t have an email address, we can help get you set up with one.

We won’t sell your email address to anyone, we will use it to engage you in your healthcare.

You can review your medical records, view lab and test results, request prescription renewals, receive reminders about your care, request to change an appointment, and securely email with your provider and healthcare team.

We take the security of your information very seriously. We have many safeguards in place to protect your information. The only people who will have access to your information are the people you want to have it.

Under certain circumstances proxy portal access can be given to caregivers. Please ask your provider’s office for more information or call our patient facing helpdesk at (833) 217-9640.

Maine state law requires us to protect certain information for this age group (12-17), and since we can’t tell the portal when to display information or not, we need to withhold all information. Your teenager can sign up for their own portal between the ages of 12-17 if provider deems appropriate.

Technical support is available at (833) 217-9640. This number is staffed 7 days a week from 8:00am to 4:30pm. If you have a question about your medical care or health information seen on myNorthernLighthealth, please contact your doctor’s office.