Frequently Asked Questions

Your clinic will update to the new Cerner patient portal when they “go-live” on the new system. This will happen at different times for different practices, so we can ensure that our staff has the support they need to ensure your care continues smoothly. Check with your provider’s office to learn the date of your go-live.

Currently, while you log in on one screen, your patient records are fed into our patient portal from two different systems – one for your hospital visits and another for your outpatient, or clinic, visits. We are changing to a single, systemwide electronic health (EHR) record. Once this new system is up and running all of your healthcare information will be recorded and saved to one place. This is great news; it means your entire healthcare team will have complete and up to date information to treat you.

If you’re already a patient portal user, you do not need to re-register. However, some information and messages will not be visible in the new portal. Rest assured, your providers will still have access to this information to treat you, but you may not have the same access to this older information in the new system after the switch. We encourage you to save or print any information in the system that you want ahead of this transition. Your clinic team can let you know the date they will be turning on the new system.

You should stop sending messages using the old system now, we encourage you to call your provider’s office with any questions that you may have until the new system launches.

We encourage you to call your provider’s office for renewals until the new system launches.

You can still get copies of your medical records by contacting our Health Information Management office at 207-768-4175.

It’s our patient portal that will allow you to securely access your health information electronically.

It only takes a few minutes and I can help you do it before you leave.

You just need a photo ID and an email address. If you don’t have an email address, we can help get you set up with one.

We won’t sell your email address to anyone. We won’t send you junk email. We will use it to engage you in your healthcare.

You can review your medical records, view lab and test results, request prescription renewals, receive reminders about your care, request to change an appointment, and securely email with your provider and healthcare team.

We take the security of your information very seriously. We have many safeguards in place to protect your information. The only people who will have access to your information are the people you want to have it.

Absolutely, please ask your practice office staff how.

Maine state law requires us to protect certain information for this age group (14-17), and since we can’t tell the portal when to display information or not, we need to withhold all information. Your teenager can sign up for their own portal between the ages of 14-17 if provider deems appropriate.

Technical support is available at (833) 217-9640. This number is staffed 7 days a week from 8:00am to 4:30pm. If you have a question about your medical care or health information seen on myNorthernLighthealth, please contact your doctor’s office.