Where to Go for Care

ambulance_move-1-(1).jpgKnow where to get the care you need when you need it!

Choosing the right location to care for your health concerns makes care easier to access, improves your experience, and may even lower your healthcare costs.

With so many options, what should you choose?

Primary Care · Same Day Acute Care/Walk-In Care · Emergency Department · Behavioral/Mental Health Emergencies


Northern Light Primary Care, Internal Medicine, and Pediatric Care

Primary care, internal medicine, and pediatric care clinics are where patients most often receive care throughout the year. These care teams keep you up to date with annual exams, screenings, and management of other non-urgent healthcare needs such as:

  • Earaches, colds, or the flu
  • Immunizations
  • Chronic disease support and management of chronic conditions, and
  • Prenatal care

Most primary care visits require an appointment, but not all. Many practices offer same-day or next-day access for acute care needs. To learn more about acute care options, visit your clinic’s website, ask while you’re in the office, or send a note on the patient portal.

Need to schedule an appointment? Call the office or use the self-scheduling tool. Self-scheduling is available on primary care clinic pages, through the Provider Finder tool, and in the patient portal.

Need help after hours? Northern Light Primary Care has an on-call triage service to help you get the care you need.

Have a non-urgent need? Send a message to your care team through the patient portal! Someone from your care team will follow up with you during regular business hours. If you don’t have a patient portal account, visit MyNorthernLightHealth.org to sign up.

Looking for a new care team? Visit our primary care page to find the practice that’s right for you. To find a provider near you try our online Provider Finder tool.

Walk-In Care

No appointment necessary!

Walk-in care (and urgent care) services diagnose and treat non-emergent, minor illnesses and injuries. Use walk-in care services when you’re unable to get an appointment with your primary care team, need treatment quickly, but are not experiencing a health emergency. Walk-in services are available to everyone, even if they’ve never received care from Northern Light Health before.

Walk-in care services are most often used for:

  • Earaches
  • Respiratory congestion
  • Rashes and skin infections
  • Vomiting or upset stomach
  • Urinary tract infections
  • Sprains and strains
  • Headaches, and
  • Other non-emergency illnesses and injuries

Emergency Services

Visit the emergency department when you are experiencing a health emergency and need urgent attention, including potentially life-threatening illness or injury such as:

  • Chest pain
  • Difficulty breathing or severe shortness of breath
  • Fainting or loss of consciousness
  • Signs of stroke, including numbness in the face, arms, or legs
  • Harmful feelings towards yourself or others
  • Poisoning or drug overdose
  • Seizures
  • Severe abdominal pain
  • Uncontrolled bleeding
  • Head injuries
  • Automobile or industrial accidents

Northern Light Emergency Care is available at nine locations statewide.



If you are experiencing a behavioral or mental health crisis, please contact the Behavioral Health Resource Center at Northern Light Acadia Hospital any time, 24 hours a day, seven days a week, 365 days a year, at 1.207.973.6100. If you or someone you care about is having thoughts of suicide or thoughts of harm,please call 9-1-1. Caring people are standing by to help.

Suicide and Crisis Lifeline

9-8-8 is a confidential 24-hour national hotline where you will be connected to a Maine-based crisis counselor who can provide hope, help, and emotional support.

Learn more about Northern Light Health’s behavioral health services. 

Not sure how to fill/refill your prescription? Northern Light Pharmacy has you covered. With seven retail locations and a statewide mail order service, we make it easy to keep on top of your medications.

Visit NorthernLightHealth.org/Pharmacy to learn more about services like free local delivery and meds to beds, or to download the app!

No matter what kind of care you need, Northern Light Health is here to help.