Telehealth for New Patients of Northern Light Health

Can you use Northern Light Telehealth?

Is it offered for the service you need?

Call your provider and ask. They may also call you.

Can you answer YES to any of these questions?

Do you have a smartphone – iOS or Android?
Can you connect to the internet? The connection should be a broadband 3G or faster.
Do you have a microphone or speaker on your PC/Mac?
Did your Dr’s office send you an email so you could meet with your provider using Zoom?

Telehealth may not be available to you

Ask about other care arrangements.

Follow these instructions to use Zoom in our Telehealth patient guide.

If you’re using a smartphone for Zoom, download the app ahead of time from the Apple App Store or Google Play.

If you’re using a PC or Mac computer, or smartphone for Zoom, you can follow the link from the email invite you’ll get from your provider.

Follow the link from the email invite from your provider to start your Northern Light Telehealth appointment.

Use the phone number in the email invite if that’s how you and your provider agree you’ll receive Northern Light Telehealth.

If you are unable to answer YES to any of the questions in Step 2:

Use the phone number in the email invite your provider sent to you, if that’s how you and your provider agreed you’d receive telehealth.

Contact our provider you’d like to see

When you call to become a patient of a Northern Light Health practice, you can ask about their telehealth services available. They’ll let you know if what you need can be done using telehealth.

Request or confirm an appointment

Our providers need to schedule telehealth just like any other appointment. Appointments are confirmed with an email message, which include a link to Zoom Healthcare for visits that include video, or a phone number if you are only using the telephone to talk.

Register for your visit right before your appointment

When you click on the Zoom link in the appointment email, you’ll find instructions on how to download and use Zoom (it’s very easy, almost automatic).

How your appointment works

If your visit is by phone or Zoom, the practice will call you right before your appointment to confirm you’re available, and let you know if the provider is also on schedule (in case of emergencies or unexpected conditions, schedules can change). During this call, the practice will ask you for your verbal consent to be treated and to have your appointment included in your medical records. If your appointment is by phone, you’ll stay on hold until the provider is ready for you. If your appointment is by Zoom, you’ll see yourself entered into a virtual Zoom waiting room. When the provider is ready, you’ll be presented a link to click to join the “Virtual Patient Exam Room.”

What if I have tech issues?

We have a help desk available 8 am – 4:30 pm Monday through Friday. If you’re having any issues with Zoom, please call 1-833-217-9640. It’s a toll-free call.

If your appointment requires in-person contact

In some cases, you can still use telehealth even if you need care that requires someone with you. Your provider will determine if one of our Home Care nurses can visit you and become part of your telehealth visit. Ask your provider for more information.

Following up on your appointment

Once your exam or consultation is done, your provider will determine if you can continue with your next appointment by telehealth, or if an in-person follow up is required. You’ll be transferred to the practice staff to schedule any follow up visits.

Checking out

Just like an in-office visit, we’ll need to check you out. You can receive your visit summary in the mail, or it can be made available at your convenience on our online Patient Portal.

Jump to:

Telehealth for New Patients of Northern Light Health

Related Pages

Related Pages

Can you use Northern Light Telehealth?

Is it offered for the service you need?

Can you answer YES to any of these questions?

Telehealth may not be available to you

Follow these instructions to use Zoom in our Telehealth patient guide.

If you are unable to answer YES to any of the questions in Step 2:

Contact our provider you’d like to see

Request or confirm an appointment

Register for your visit right before your appointment

How your appointment works

What if I have tech issues?

If your appointment requires in-person contact

Following up on your appointment

Checking out

Telehealth for New Patients of Northern Light Health Related Pages

Jump to:
Select a Service

Telehealth for New Patients of Northern Light Health Related Pages

Jump to:

Telehealth for New Patients of Northern Light Health

Related Pages

Related Pages

Can you use Northern Light Telehealth?

Is it offered for the service you need?

Can you answer YES to any of these questions?

Telehealth may not be available to you

Follow these instructions to use Zoom in our Telehealth patient guide.

If you are unable to answer YES to any of the questions in Step 2:

Contact our provider you’d like to see

Request or confirm an appointment

Register for your visit right before your appointment

How your appointment works

What if I have tech issues?

If your appointment requires in-person contact

Following up on your appointment

Checking out

Telehealth for New Patients of Northern Light Health Related Pages

Jump to:Select a Service

Telehealth for New Patients of Northern Light Health Related Pages

Jump to:
Select a Service