Administration Profiles at Mercy

Vice President, Performance Operations, Northern Light Mercy Hospital

Wendy Napolitano is the vice president of Performance Operations for Mercy Hospital.
She is responsible for project management and facilitation, operational oversight, and overall performance of the organization. 

Wendy has been with Northern Light Mercy Hospital since 1985.

Bachelor of Science Degree, Accounting
Wendy became the vice president of Performance Operations at Mercy Hospital in 2017.

Favorite Quote

“It’s not about how much you do, but how much love you put into what you do that counts.”
– Mother Teresa

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Vice President, Philanthropy, Northern Light Health

Susan Rouillard is vice president of Philanthropy for Northern Light Health and oversees the fundraising programs for the southwest region of Northern Light Health.

Her responsibilities include overseeing philanthropy programs, including capital campaigns and mission-focused programs for the region that encompasses Northern Light Mercy Hospital, CA Dean Hospital, Inland Hospital, SVH Hospital, Mayo Hospital and Homecare & Hospice. Fundraising for Mercy’s McAuley Residence in Portland and Gary’s House are also under Susan’s direction.

Susan has a special interest in development and marketing for the nonprofit sector. She has an extensive background in communications and capital campaign planning and execution. Among the campaigns she has helped organize and manage: The Parker Pavilion at the University of New England (UNE), the George and Barbara Bush Cultural Center, the Harold Alfond Medical School at UNE, and the consolidation of Westbrook College Campus with UNE. Susan currently oversees the One Mercy Capital Campaign and the “Preserving the Promise” Campaign for CA Dean Hospital.

As a community leader, Susan has served on several nonprofit boards over the course of her career: Greater Portland Landmarks, Sweetser (Corporator), The Louis T. Graves Memorial Library, United Way of York County, Season Ten Foundation and, most recently, Seeds of Hope, a nonprofit organization focused on providing food and housing for those in need in York County.

Prior to joining Northern Light Mercy Hospital in 2008, Susan was the president of Laudholm Trust and chair of the Wells National Estuarine Research Reserve.

Undergraduate degree from Marymount College of Fordham University
Susan serves as a member of the senior leadership team for the Northern Light Health Foundation, the governance committee of the Northern Light Health Foundation and Mercy Hospital, and as a member of the executive staff leadership team of the Mercy Hospital board of directors.

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Senior Vice President Northern Light Health and President of Northern Light Mercy Hospital

Charlie-Head-Shot-small-(1).jpgCharlie Therrien is the senior vice president of Northern Light Health and president of Northern Light Mercy Hospital.

As a leader in Northern Light Health and at Mercy Hospital, Charlie is responsible for oversight of the strategic and operational performance of the hospital.

Charlie brings passion and a keen focus on patient safety, and staff and community engagement.

He is a dedicated supporter of the United Way, and is also active in issues addressing diversity, equity and inclusion at Mercy Hospital and in the communities served by Mercy.

Prior to joining Northern Light Health, Charlie was President of Maine Coast Hospital.


Bachelor of Science, Finance and Quantitative Methods, Babson College

Charlie became the President of Mercy of in 2016.


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