Phone Outage Impacts Inland Hospital, Lakewood, and Practices

Date: 01/12/2022

The phone lines went down at Northern Light Inland Hospital and some of our practice locations late this afternoon, after telecommunication ground wires were reportedly damaged by a construction project in Waterville earlier this week.  

The outage started on January 10 and impacted Northern Light Continuing Care, Lakewood and Inland’s Cardiovascular Care practice.

According to Tyson Thornton, associate vice president of Support Services for Inland Hospital, “When the outage occurred at the hospital today, we were not able to receive calls from external sources, but we were able to call out and call internally. The Hospital and locations are currently using emergency back-up phone equipment and while we can take your calls now, our calls to you during this time make look different, mostly coming from 207.973.7075, which is part of a temporary fix. We still have a temporary number for people to call Lakewood, 207.275.1213.” 

“Having your phone lines knocked down is certainly a communications challenge, but we had a back-up plan and patient care and safety were never impacted,” Thornton noted. “We’ve already been warned by our Communications vendor that it could be into next week before the issues are fully resolved, so we are asking our community for their patience and understanding as our lines are limited and may be busy.”                           

A reminder, patients can also contact their provider or their practice through Northern Light Health’s online Patient Portal: https://northernlighthealth.org/mynorthernlighthealth/home.

Check out Inland’s Facebook page for updates.