Northern Light Home Care & Hospice earns 2025 SHPBest Patient Experience Award

Date: 09/23/2026

Northern Light Home Care & Hospice has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall patient experience score that ranked in the top 20% of all eligible SHP clients for the 2025 calendar year.
 
The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2025 award recipients were determined by reviewing and ranking the overall experience score for more than 3,200 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient experience a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.

"Providing excellent patient care takes relentless effort, and our SHPBest award winners embody that every year. This program lets us recognize the organizations that never settle, that keep improving the patient and caregiver experience even when they're already performing at a high level. That kind of commitment deserves to be celebrated," said Jason Ballet, President of SHP.

“We are proud of our compassionate, highly skilled home care team who have worked hard to provide exemplary, quality patient care,” says Nicole Burke, vice president of Operations, Northern Light Home Care & Hospice. “Being recognized with this award shows our deep commitment to patient safety, clinical excellence, and to provide valuable home care services to our Maine communities. We are thankful our patients take the time to provide us with feedback on how we are doing related to their home care experience.”

Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/home-health/shpbest-hhcahps.