Caring Calls ask seniors, How Are You?

Date: 05/02/2023

Bangor, Maine (May 2, 2023) – Northern Light Eastern Maine Medical Center is excited to announce that the Caring Calls program will continue. The 44-year-old program provides daily phone calls to seniors living alone, asking them “How are you?” and providing a friendly conversation.

Challenges, stemming from the COVID-19 pandemic, nearly brought an end to the long-running, popular program, that has been managed by Northern Light Home Care & Hospice. Recognizing the program's importance in reducing social isolation and loneliness among seniors, leaders at the medical center stepped up to provide a host site and continue the program's mission.

Volunteers are the backbone of the program—their friendly phone calls not only alleviate loneliness but serve as a check in on how seniors are feeling. Family members of program participants appreciate the reassurance and security the program provides, knowing someone is checking in on their loved ones.
Stacey Coventry, director, Volunteers and Community Development Services, says, “Many volunteers have formed strong connections with participants and fellow volunteers, making it a heartwarming experience for everyone involved,” she says.

Doug Cotta, Spiritual Care Coordinator and Caring Calls program manager says, "Once you start making those connections, you’re talking to someone’s mom, someone’s grandparent, someone’s loved one. You’re not just making a call, you’re making a connection with that person and their family."
Caring Calls run from 8 to 9:30 am Monday through Friday, and the program is looking to expand its hours over the coming months. The medical center is planning to open enrollment for new participants by fall of this year.

The program is always on the lookout for volunteers to help. For more information or to get involved, please contact Stacy at scoventry@northernlight.org or visit northernlighthealth.org/emmcvolunteer.

Note: Media wishing to speak with a member of Volunteer Services can contact Marketing and Communications at 207.973.9530 or at emmcmediarequest@northernlight.org.