Kaylah D., RN

The dedication and compassion of our nursing staff are integral to our mission of providing exceptional care. Kaylah D., RN, exemplifies this commitment in our Medical Surgical Unit on Merritt 3—and now she’s our latest DAISY Award honoree!
 
Kaylah's heartfelt nomination came from a patient who was deeply grateful for her professionalism and empathy. During a challenging hospital stay, the patient experienced firsthand the extraordinary care Kaylah provides. "Kaylah demonstrated competence, compassion, and integrity in the care she provided to me," the patient writes. "Her knowledge, confidence, and calm demeanor made me trust in her at a time when I was scared, in pain, and vulnerable. She went above and beyond. She took the time to talk to me, not at me; I was a person, and not a number."
 
One significant moment during the patient’s stay truly showcased Kaylah’s dedication to patient-centered care. Kaylah noticed the patient felt uncomfortable due to a lack of privacy and took meaningful steps to address it. She brought hygiene items then spent time helping the patient clean up, providing encouragement, empathy, and humor the whole time. “To others these may seem like simple things,” the patient explains, “but to me, it felt like I had won the lottery. She didn’t just help heal my body; she also lifted my spirits during my stay with her genuine compassion."
 
Kaylah’s commitment to her patients' well-being, both physically and emotionally, embodies the core values of our medical center. Her ability to connect with patients and provide thoughtful, dignified, and individualized care is a testament to her devotion to her work. 
 
Please join us in congratulating Kaylah for her well-deserved DAISY Award. Her caring nature is a shining example of what makes our nursing teams so special.
 
Our nurses’ healing hands and commitment to caring inspire all of us to go above and beyond every day to make healthcare work better for our patients. Learn more about the DAISY Award and nominate a nurse today at northernlighthealth.org/emmcdaisy.