Visitor Information

Before visiting one of our medical practices, we encourage you to contact the practice in order to receive any specific instructions, including whether telehealth is an option for your visit. All visitors will be screened upon entrance. Please note that visitors will not be allowed for patients with a pending or positive COVID-19 test.

Visitation Policy (updated 12-8-20)

Except for limited exceptions detailed below, visitors are not allowed admittance to any Northern Light Mercy Hospital facility, including both hospitals, primary care, walk-in care, and specialty care practices. Visitors that are allowed under the exceptions listed below must (1) be age 18 years or older, (2) not be exhibiting symptoms of an illness, and (3) wear an approved face mask at all times while in the facility.  In response to activity levels and/or space limitations, we reserve the right to ask visitors to leave in order to ensure patient and staff safety.
  • Pediatrics: Two parents/guardians at a time.
  • Obstetrics: One spouse/birthing partner.
  • End of life: Two visitors per day.
  • Emergency department: Visitors are not allowed to wait in the ED. Exceptions will be made for care plan discussions as arranged with the care team or for end of life. Pediatric patients may be accompanied by two parents/guardians.
  • Outpatient surgery, procedural areas, and ambulatory/diagnostic areas: Adult patients should arrange for drop-off and pick-up unless they need special assistance. Visitors are not allowed to wait in these areas.
  • COVID-19 patients: Except for end of life, patients who are PUIs and/or on precautions for COVID-19 are not allowed visitors.
  • Extraordinary circumstances: Patients in any care setting who require the assistance of another person for mobility, for decision-making such as durable power of attorney or guardian, or for communicating with care teams may be accompanied by one adult escort. Such necessity to be determined by care providers.

Patient belongings

Patient belongings are restricted to promote infection prevention. Necessary items such as hearing aids, dentures, home medications, and a phone will be allowed to remain on site and must be contained in a Ziploc bag so that they can be wiped down with disinfectant. Paper and fabric items that cannot be disinfected will not be allowed. Thank you for your assistance.

Parking at our State Street hospital campus

Free parking is available to visitors in the lot on Spring Street, directly across the street from the Emergency Room entrance. Please check in with the attendant when entering the lot.

Parking at our Fore River hospital campus

Free parking is available to visitors, located behind the medical office building. Handicap spots are located in the front of the hospital as you enter from the Fore River Parkway.