Visiting Hours and Parking

Northern Light Mercy Hospital has announced steps it is taking to reduce the spread of COVID-19 exposure to patients, visitors, and staff. It has updated its visitor policy and limited access points to one entrance at each of its hospitals.
 
“We know the important role that family and friends play in the care and recovery process at our facilities,” said Charlie Therrien, president of Mercy Hospital. “We are taking these steps in order to continue to provide care in the safest environment possible—for our patients and our hospital staff. Combined, they are necessary to reduce community spread, especially to the most vulnerable patients who are receiving care at our hospitals.”
 
Entrances open to patients at hospitals:
  • 144 State Street hospital: Spring Street entrance
  • 175 Fore River Parkway hospital: main entrance

Temporary update to visitor policy:
No visitors are allowed at Northern Light Mercy Hospital and all Mercy facilities, including primary care and specialty care centers. Exceptions will be made for healthy visitors age 18 and older with no symptoms in the following circumstances:
  • Pediatrics: One parent/guardian at a time
  • Obstetrics: One spouse/birthing partner
  • Outpatient surgery: One person involved in care
  • End of life: Two visitors at a time
  • Extraordinary circumstances: One person allowed as an escort, only if the patient requires help with mobility, support, or communication with care team. Such necessity to be determined by care providers.

All visitors will be screened upon entrance. Please note that visitors will not be allowed for patients with a pending or positive COVID-19 test.
 
Before visiting one of our medical practices, we encourage you to contact the practice in order to receive any specific instructions, including whether telehealth is an option for your visit.
 


Mercy values and encourages the support that family and friends provide to patients during hospitalization. Our regular visiting hours at both Mercy State Street and Mercy Fore River are from 11 am to 8 pm. Please speak to the patient’s nurse if you need to make other arrangements.
 

Visitor Policy

Mercy Hospital recognizes that support from family and friends is important to a patient’s healing process, so visitors are welcome. You have the right to identify a support person who may be with you during your care. At the same time, considerations may lead to reasonable restrictions or limitations on visits.

We will ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences whenever possible. The hospital will not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.
 

Parking at our State Street hospital campus

Free parking is available to visitors in the lot on Spring Street, directly across the street from the Emergency Room entrance. Please check in with the attendant when entering the lot.


Parking at our Fore River hospital campus

Free parking is available to visitors, located behind the medical office building. Handicap spots are located in the front of the hospital as you enter from the Fore River Parkway.