For Visiting Family and Friends


Due to the outbreak of COVID-19, we are taking extra steps to protect our community.

To keep everyone safe, we are currently:

  • Screening patients and visitors for symptoms of respiratory infection and travel history
  • Limiting visitors to one visitor per patient per day
  • Not allowing anyone under the age of 18 to visit
  • Restricting visiting hours to 10 am – 7 pm
  • Limiting visitor movement within our facility

We will continue to assess our visitation policy and may make adjustments to promote safety within our facility. Thank you for your cooperation and understanding.

Thank you for taking the time to visit your loved one during his or her stay at Northern Light Eastern Maine Medical Center. Visits from family and friends are an important part of the recovery process. General visiting hours are 5 am to 8 pm, although on some units, visiting hours vary depending on patients' special needs. We ask that guests limit visits to the designated hours to allow us sufficient time and privacy to care for patients' needs. Check with the nurse if you have questions. For the good of children and our patients, we suggest you limit visits by children under the age of 14. Youngsters who do visit a hospitalized family member are often screened for infectious illnesses before they are permitted in patients' rooms.

Please be aware that patients have a right to request a restricted status. If a patient makes this request, Northern Light Eastern Maine Medical Center may not confirm the patient's presence in our facility, or accept mail, flowers, or phone calls on his or her behalf.


Visitors are invited to use the parking garage, accessible either from the State Street emergency entrance or the main driveway. The exit from the garage is at ground level. There is no exit onto State Street. Parking is free. Ground level parking is also available for visitors on the river side of the driveway. Look for blue signs directing you to patient and visitor parking.

In addition, valet parking is free of charge and available to patients, their families, and visitors. This service is offered at the main entrance of Northern Light Eastern Maine Medical Center and the circle of the Webber Building. Valet services at the Northern Light Eastern Maine Medical Center main entrance is available 6 am to 7 pm Monday through Friday, and weekends and holidays 7 am to 7 pm. The Webber East Entrance has valet parking from 6:30 am to 5:30 pm (excluding major holidays). Emergency valet service after this time can be requested at the main entrance security station. Valet services at the Webber building is available Monday through Friday, excluding major medical center observed holidays, from 6:30 am to 5:30 pm.

Patient Relations

The Patient Relations Department is here to help families with any unresolved questions, special needs, problems, or complaints.

If you have concerns that our patient care staff is unable to address, please call Patient Relations at 973-8110. The office is open from 8:30 am until 5 pm, Monday through Friday. If you have an urgent concern during non-business hours, please let a member of the patient's care team know.

New policy for flowers and plants in patient care areas

We provide a safe and comfortable stay for our inpatients, and one way we do that is to keep them from scents that may irritate their condition.

Flowers and plants are not allowed in critical care areas. These include the Cardiac Care Unit (CCU), Intensive Care Unit (ICU), Neonatal Intensive Care Unit (NICU), and Pediatric Intensive Care Unit (PICU). Flowers and plants are not allowed in any room occupied by a person with a compromised immune system. In all other areas of the hospital, we discourage fragrant flowers and plants such as lilies and hyacinth. 

We know flowers and plants are a special way to show a loved one you care, but there are other ways to send well wishes. We will make sure our gift shop has items that will provide comfort to a sick friend, coworker, or relative. 

Thank you for understanding.