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Hospital Recognized for Sustaining Excellent Patient Experience

Date: 11/21/2019

Northern Light CA Dean Hospital Receives 2019 Press Ganey Guardian of Excellence Award® for Achieving and Sustaining Excellence in Patient Experience

Northern Light CA Dean Hospital is pleased to announce they have been named a 2019 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the ninety-fifth percentile or above for performance in Patient Experience.

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top five percent of all Press Ganey clients for each reporting period during one year. 

A critical access hospital, Northern Light CA Dean is a high-touch facility offering highly personalized care for patients. The rural community setting means providers are often able to spend more time with patients, building relationships to guide life-long health — a key feature of an excellent patient experience. Every member of the CA Dean staff takes the patient experience very seriously, from the moment they pull into the parking lot to after they have been discharged. “This award is representative of who we are. Strong, capable professionals that care deeply for those we serve” said Lorraine Rodgerson, vice president of nursing and operations of Northern Light CA Dean Hospital. “We often hear that patients leave feeling that they’ve been treated as family.”

"Congratulations to Northern Light CA Dean Hospital for receiving the Guardian of Excellence Award,” said Patrick T. Ryan, executive chairman of Press Ganey. “This honor reflects their unwavering commitment to improving the safety, quality, and experience of care. Their hard work and dedication are inspiring, and we are proud to partner with them on our shared mission to reduce patient suffering.”

According to Terri Vieira, president of Northern Light CA Dean Hospital, the award represents an important recognition from the industry’s leader in measuring, understanding, and improving the delivery of care. “I am both proud and humble to work alongside the staff here at Northern Light CA Dean Hospital. The exceptional care we deliver to our communities cannot be done without the strength of the team we have here,” said Vieira.

This award is representative of who we are. Strong, capable professionals that care deeply for those we serve.

- Lorraine Rodgerson