Unpaid balances, including all applicable co-payments, co-insurance, deductibles and any non-covered services are the responsibility of the patient and must be paid within 30 days of receipt of the statement. Patients who are uninsured or do not provide us with adequate billing information are responsible for the full payment of their bill. Payments may be made via:
- Check or money order
If you would like to make an online payment using your credit or debit card, click here to visit our secure online bill pay website
. You may also pay your bill by phone, by stopping in to our office, or by using the return envelope included in your bill.
If you had insurance at the time of your hospital visit and you believe it wasn’t billed, please contact Patient Accounts Services at (207) 973-5000 or toll-free at (866) 750-5001. Please have handy your insurance information, including insurance policy name and mailing address, subscriber name, group number, and ID number.
Financial Assistance Program
It is Acadia Hospital’s policy to treat all patients requiring care without regard for ability to pay and to assist patients in arranging for settlement of their accounting obligation. If your current circumstances make it impossible for you to pay your bill in full, Acadia Hospital has established guidelines for short-term payment plans. You may also apply for the Free Care Program at Acadia Hospital if you meet certain requirements. Under the Free Care Program, medically necessary services will be provided to Maine residents at no cost. If you choose to apply for Free Care, you will be asked if you have insurance of any kind to help pay for your care. You may also be asked to prove that insurance or a government program (i.e. MaineCare) will not pay for your care.
Please keep in mind that other healthcare providers may bill you separately as a result of your treatment here. It is the responsibility of the patient to determine if these providers also offer free care. Acadia Hospital's Free Care Program covers Acadia Hospital bills only.
If you do not qualify for free hospital care, you are entitled to ask for a fair hearing. Contact us for information about applying for a fair hearing.
Below are documents related to the Free Care Program. Please review the guidelines and instructions and fill out the application form if you qualify.
If you have any questions, please feel free to contact our Patient Accounts department at (207) 973-5000 or toll-free at (866) 750-5001.
Health claims data may be obtained through the publicly accessible website of the Maine Health Data Organization at https://mhdo.maine.gov/claims.htm