Responsible Use of Artificial Intelligence
Our Commitment to Patients, Families, and Communities
At Northern Light Health, we believe that artificial intelligence (AI) can play a powerful role in our promise to make healthcare work for you -- improving patient care, enhancing clinical decision‑making, and supporting our clinicians and staff. As we integrate AI tools into our operations and services, we commit to using these technologies responsibly, safely, and transparently.
Our approach to AI is guided by five core principles:
Transparency
Patients, families, and our workforce deserve to understand the role that AI plays in their healthcare journey. We are committed to openly communicating the use of AI in our care delivery and operations and will seek consent to use AI tools when appropriate. When our workforce uses AI tools in clinical decision-making or operational processes, we will define their purpose and limitations.
Accountability
AI never replaces clinical judgment, compassion, or human decision‑making. Our clinicians and staff retain full responsibility for patient care and operational decisions. We ensure that every AI tool is reviewed, monitored, and used under the oversight of qualified professionals who remain accountable for outcomes.
Ethics & Compliance
At Northern Light Health, integrity is a core value. Therefore, we will design, procure, and use AI technologies in alignment with medical ethics, organizational values, and all applicable laws and regulations. Our staff follow rigorous review processes to evaluate AI tools for safety, accuracy, and alignment with our mission to provide high‑quality, patient‑centered care.
Privacy & Security
Protecting patient information is paramount. Any AI system used within our organization must meet strict data privacy and cybersecurity standards. We safeguard personal health information through robust controls, ensuring that AI tools handle data securely, responsibly, and in compliance with federal and state requirements.
Fairness & Non‑Discrimination
We are committed to ensuring that AI supports equitable care for all individuals. Our staff evaluate AI systems for potential bias and monitor for fairness across diverse patient populations. We work proactively to ensure that AI enhances—not hinders—our commitment to promoting health equity and delivering respectful, inclusive care.
Our Promise
As AI continues to evolve, so will our practices. We will regularly review our approach, engage with industry partners, and listen to feedback from patients and staff. Above all else, we will ensure that AI is used responsibly -- supporting our clinicians, empowering our workforce, and improving the health of the people and communities we serve.