IS Operations Director

Job Number 69581
Posted 1/30/2020
Account Northern Light Health Home Office
Department IS Administration
Location |ME| Northern Light Health Home Office - Mercy Hospital, Portland, ME 04101
Schedule Regular Full-time
Shift Day
Hours M-F 8-4:30
Job Details
POSITION SUMMARY:
The ISOP Director supports a single or multiple member organization (MO) based on size of responsibility, with combined patient visits more than 350,000. This position reports the VP of IS assigned the MOs and is also a Matrixed position.
The ISOP participates with the preparation of Member Organizations (MO) long-range IS plans, assists MO's leadership with IS Requests as well as all IS components of Business Plans. He/she acts as liaison between MOs and IS. The Manager/Director, IS Operational Partner coordinates, assists and performs analysis of IS initiatives; he/she will be the primary conduit for the business to coordinate support from the IS function, furthering the goal of improving customer service while at the same time aligning system and MO goals. He/she will oversee IS operational business needs and strategically work to resolve issues through system and local channels. This role is a matrix position and will report directly to the VP of IS.
Additionally, this position will have other duties and responsibilities within IS as assigned supporting the System IS department
Job Functions and Duties
Key Responsibilities:

•Act as a business partner to the MO by proactively providing IS analysis and insights to relevant parties including department directors and managers as well as appropriate clinical leaders
•Proactively advise and educate management on all aspects related to IS that impact operations
•Lead/organize educational sessions on a regular basis
•Present IS reports to MO leaders as appropriate
•Act as liaison to IS directors and managers to ensure highest levels of customer service
•Develop and maintain key relationships with business counterparts to understand their requirements of IS
•Participate in performance improvement initiatives by acting as IS support
•Manage shared intake process for MOs information requests for IS, assist with following the IS process including ITSM queues
•Support MO-wide strategic planning, business prioritization and resource allocation processes with respect to IS, opportunities for cost reduction, and opportunities for growth where IS can assist with people and process
•Support the VP of IS with reports for the MO and/or IS department leaders as appropriate
•Provide input and support IS initiatives driven by MO leaders
•Perform IS analysis for MO level issues and initiatives
•Perform oversight, utilizing IS standard tools and processes
•Assist with the preparation of IS budgets and forecasts for the MO and IS HO budget, utilizing appropriate Oversight processes
•Assist the business sponsor with preparation of IS capital needs for and associated business cases for the MO
•Identify and assist with planning to align MO processes to system standard processes
•Maintain current understanding of application rationalization goals and promote with the MOs
People and Leadership Responsibilities
•Identify and cultivate opportunities for IS leaders to improve customer service, promote concept of "one IS" representing a unified voice with MOs
•Hold IS peers accountable for managing, supporting and developing IS service level agreements and performance
•Provide ongoing feedback to the IS team to ensure high levels of customer service
•Participate in meetings that inform the IS team of compliance and standards and upcoming changes
Decision Rights/Collaborative Responsibilities:
•Responsible for tracking service levels for requests (Incidents, Requests, Ideas, Demands, & Projects) associated with assigned MOs
•Assist the business sponsor with Clinical, Business, HR, Finance and IT to submit a request.
•Collaborate with other IS departments and MOs functional areas
Other IS duties supporting the Northern Light IS department:

Education and Experience:
Completion of a bachelor's degree required. Must possess an understanding of IS operations that would normally be acquired over five to seven years of responsible with IS healthcare employment. Must display a strong knowledge of Information systems and how IS supports and enables patient care, including trends, issues, risks, etc.
•Managed an IS team for 3 – 5 years
•Understanding of the healthcare industry, trends, issues, risks, etc.
•Demonstrated knowledge of and experience in IS in an integrated healthcare environment
•Advanced computer skills with strong knowledge system and process
•Ability to perform under rapid changing circumstances and deadlines
•Strong attention to detail with the ability to learn quickly
•Strong written and verbal communication skills
•Ability to command respect and confidence with professional peers
•Management & leadership experience in healthcare. Demonstrated leadership skills and executive presence
•Experience working and communicating with physicians and direct care providers
•Must ascribe to and represent Northern Light Health Ethics, Values, and Principles
PREFERED EXPERIENCE: Significant experience in supporting Information Systems, including analytics, budgeting, management assumptions. Specific experience with hospital operations in a clinical, nursing, ancillary or ambulatory IS support.
Other Knowledge, Skills, and Abilities:
•Able to follow standards of ethical and moral behavior that are in accordance with Northern Light Health values
•Ability to apply business concepts of accounting and finance
•Possess exceptional business acumen with ability to assess and identify opportunities within specific business processes
•In-depth knowledge of corporate structures and potential political interactions thereof
•Strong follow-up skills with the ability to interpret underlying issues in responses received
•The ability to apply creative thought to resolve problems
•Excellent oral and written communications skills with the ability to adapt communication style to audience
•Demonstrated willingness to make and enact decisions applying feedback appropriately.
•Ability to read, analyze, and interpret general business periodicals, professional journals, technical documents, and government regulations
•Ability to effectively translate technical requirements into actionable steps for both technical and non-technical team members
•Ability to delegate when appropriate
•Ability to influence outcomes in a Matrix environment
•Ability to work with a large number of practice managers, directors and leadership
•Leads / Partners with others in the development of process workflows and develop basic business processes with an Information Systems view.
Supervision Exercised:
Influences the efforts and decisions of others without express authority.
Supervision Received (ability to act independently)
Receives general guidance and acts independently to achieve established goals.

Physical Requirements:
While performing the duties of this Job, the employee is regularly required to sit and talk or listen. The employee is often required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Ability to use a keyboard for typing. Ability to travel to different locations along with weekend and overnight stays. Must be able to provide own transportation.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

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