Clinical Decision Support Specialist I (RN, RRT, CMA)

Job Number 69480
Posted 1/24/2020
Account Northern Light Health Home Office
Department Clinical Decision Support
Location |ME| Northern Light Health Home Office - Douglas Brown Bldg., Ban, ME 04401
Schedule Regular Full-time
Shift Day
Hours 8-4:30
Job Details Job Summary:

This position operates at the highest level of professional clinical expertise. Independently, the employee formulates and assists in defining CDS system scope and objectives through research and fact-finding to develop or modify complex CDS information system tools relative to clinical practices, promote quality and patient safety, and ensure the adoption of evidence-based practices.

The Clinical Decision Support Specialist I (CDSS) presents a professional image in conduct, attitude and attire and maintains a positive can-do attitude. The CDSS will clearly communicate information through appropriate methods, read and interpret the most complex information, collaborate with teams across departments, write clearly and informatively and have advanced listening skills.

This position regularly and consistently acts with the best interest of the organization, the patient, and the customer in mind. This is a clinical role that requires an understanding of how clinical guidelines and standards integrate and interrelate throughout EMHS IS systems.

Job Functions and Duties:

This individual is expected to exercise direction and judgment under direct supervision while assisting with evaluating the clinical requirements and process for decision support tools. It is important that this person has a technical understanding of how clinical decision support tools interrelate with other systems' IS applications. This position works closely with the department Manager, subject matter experts and end users in all applicable areas, and vendors to maintain stable, functional, and progressive clinical decision support tools.

The CDSS role is one that facilitates the integration of evidence-based guidelines and IS information and knowledge to support healthcare staff in decision-making, design, education and implementation of the decision support tools and their related processes. Demonstration of experience with Health Information Systems applications is required to effectively create a process flow by reviewing a current
process, assisting with the design of a future state and performing a gap analysis.
Given the function of clinical decision support tools, particularly as they relate to partnering with physicians, nurses and other hospitals in the region, a professional who can actively contribute to the overall system strategy and deliver first-rate quality service in a diverse, multi-entity environment is required. This role requires a high performer who is detail-oriented, hands-on, and is comfortable integrating clinical guidelines with clinical IS applications for multiple hospitals and other healthcare entities. The culture of EMHS requires the CDSS to be visible and proactive in serving individual entities.

The CDSS gathers and analyzes information skillfully, recommends alternative solutions, works well in group problem-solving situations, and uses reason when dealing with emotional topics. As such, it is expected that the specialist can communicate effectively and persuasively within the team. This is a collaborative position and thus, requires that the appropriate people are included in the decision-making process when necessary to ensure a high quality product for our customers.

The work environment requires the specialist to manage competing demands in an environment with frequent changes, delays, or unexpected results and the ability to analyze implications of design concepts is critical; solves or escalates immediate problems in order to succeed on assigned projects and tasks.

*Note: the duties listed above reflect the majority of the duties of this job and does not, nor is it intended to, reflect all duties that may be required for an incumbent in this job to perform.

Education and Experience:

Clinical degree or certification (e.g. RN, RRT, CMA) required.

5 years of relevant experience required.

Clinical experience involving knowledge of modern hospital and physician office clinical practice is required. A candidate should be proficient with computer software (Access, Excel, Windows), databases, and clinical applications. Successful candidate must have excellent organizational and interpersonal skills with experience in working under pressure with precision and accuracy.

Experience, Competencies, and Personal Characteristics:

Ability to interact effectively with end-users, providers, peers, management and vendors in a manner that represents EMHS positively. Effective communication skills and attention to detail, with effective follow-through and commitment to excellence, as well as the ability to provide clear and accurate directions and able to train others.

Ability to cope with rapidly changing priorities and continual backlog of work. Ability to read, analyze, and interpret the most complex documents.

Good working knowledge in some or all of the following: Microsoft Office, Windows XP, and an understanding of basic networking concepts.

Ability to respond to the most sensitive requests and complaints. Ability to write reports and business correspondence. Ability to make effective and persuasive presentations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret an extensive variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to work effectively in a fast-paced environment; a willingness to learn new skills and take directions from other team members; ability to organize information and manage time effectively.

Working Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in a normal office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Busy office environment, seated at a desk or in meetings for extended periods of time. The noise level in the environment is usually moderate.

Must be able to travel throughout the EMHS hospital system with occasional variable hours.


Reports to CDS department manager

Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

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