Patient Service Representative

Job Number 69418
Posted 1/17/2020
Account Northern Light Eastern Maine Medical Center
Department Cancer Care Medical Oncology
Location |ME| EMMC Lafayette, ME 04412
Schedule Pool/Per Diem
Shift Day
Hours Hours will vary between 7:30am and 5pm
Job Details Position Summary:

The Patient Service Representativeis a supporting position and is responsible for a variety of activities related to patient in-take and care. The Patient Services Representative I is generally the first point of contact for patients entering the practice. Activities may include but are not limited to greeting and checking in patients, verifying and updating insurance information and confirming other patient information, scheduling patient appointments, answering phones, updating demographic information, processing referrals, payment collection and posting, charge reconciliation, chart preparation and other duties as assigned. The PSR II may work with a fair amount of independence and serve as a resource to the PSR I. The PSR III will also be able to coordinate all components of patient appointments to include tests, surgeries and procedures and may work closely with Central Scheduling. The PSRIII will be expected to work with a fair amount of independence applying logic and judgement towards the resolution of practice challenges.

Education & Experience Required:



Patient Service Rep I

·Minimum of a high school diploma or equivalent required. Medical terminology certificate or completion of medical terminology course within 12 months of hire.

·Excellent written and verbal communication skills; a proficiency in computer skills with a focus on the Microsoft Office Suite required.

Patient Service Rep II

·Minimum of a high school diploma or equivalent required. 12 months, inclusive of prior experience, of clinical administrative work or graduate of a medical technology course (or other degree/certificate program completion). Medical terminology certificate or completion of medical terminology course within 12 months of hire.

·Knowledge of insurance coverage and referrals, ICD 9 and CPT coding experience preferred; a certificate of completion in medical terminology preferred; knowledge of EMR (Electronic Medical Record) preferred.

Patient Service Rep III

·Minimum of a high school diploma or equivalent required. 24 months, inclusive of prior experience, of clinical administrative work or graduate of a medical technology course (or other degree/certificate program completion). Medical terminology certificate or completion of medical terminology course within 12 months of hire. *VP approval can determine relevant experience. VP can do exception to the rule.

·Knowledge of insurance coverage and referrals, ICD and CPT coding experience preferred; a certificate of completion in medical terminology preferred; knowledge of EMR (Electronic Medical Record) preferred.

Experience Preferred: A minimum of one year of verifiable customer service experience preferred; a minimum of one year of secretarial experience, preferably in the medical field; Knowledge of insurance coverage and referrals, ICD 9 and CPT coding experience preferred; a certificate of completion in medical terminology preferred; knowledge of EMR (Electronic Medical Record ) preferred.

Other Skills Required: Must be self-directed to independently and successfully handle multiple priorities. Must present a pleasant, friendly, approachable and professional demeanor at all times. Must be able to speak and read English clearly using correct grammar and vocabulary.

Physical Requirements: Sitting, standing, reaching, bending, walking and stretching, hearing /verbal/visual acuity, ability to keyboard for extended periods of time.

Working Environment: The Patient Service Representative must be able to multi-task in a busy, stressful ambulatory facility providing direct patientcare. The PSR may spend a considerable amount of time in direct patient/customer contact.

Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

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