The Vice President (VP), Mercy Medical Group serves as the administrative leader for the MMG employed practices, including all hospital-based physicians, advanced practice professionals and CRNAs, as well as designated outpatient and support service units partnering in concert with practice leadership and Mercy Hospital leadership. Responsible for the strategic, administrative and operational management of the MMG ambulatory physician practices and the execution of physician network development strategic initiatives. Responsibilities include direct oversight and professional management of all Mercy Medical Group operations by organizing relevant work groups, specific assignments and accountabilities, work plans, deadlines and provides regular reporting and communication with key stakeholders. The role requires significant leadership skill, ability and is seen as a change agent to ensure that performance improvement and operational objectives are achieved. The VP will work in a dyad relationship with the Mercy Medical Group SVP and collaborates with the management team and medical leadership, serving as a resource to help reduce costs while improving quality, enhance revenues and achieve effective utilization and quality/patients experience goals and objectives.
The Vice President, Mercy Medical Group (VP, MMG) will support the physician employment and compensation program to ensure it aligns physicians with organizational goals; planning and defining primary and specialty care locations and scope of services and executing on those structures and plans. The incumbent ensures that all existing ambulatory services and practices have a business plan, performance metrics, and reporting processes.
The VP is responsible for developing, implementing, and managing all aspects of the MMG annual budget in conjunction with the Mercy VP of Finance, Northern Light Health SVP, CMO and Northern Light Health SVP, Mercy President; responsible for ensuring that the Mercy Medical Group services are in compliance with all federal, state, funding, and city regulations, certifications, and licensing requirements. The VP, MMG develops working relationships with the President of the Medical Staff and other key members of the medical staff. The VP, MMG will work with the Northern Light Health SVP, CMO and other system leadership and structures and participate in all relevant Northern Light Health activities to ensure consistency, integration and alignment of operational practices. For new ambulatory physician practices, or network services, the incumbent develops financial feasibility and, if approved for implementation, ensures execution on the plan and facilitates incorporation of the plan components into existing financial and growth goals/metrics. This position develops, implements, and monitors patient access processes within the ambulatory practices that are creative, seamless, and service oriented.
As a member of the executive management team, the Vice President, Mercy Medical Group also participates in the general management of the hospital and the development and implementation of its strategic plan.
The incumbent performs all duties and tasks in accordance with performance standards established for the job. The incumbent is responsible for participation in and completion of all patient safety, employee engagement and patient experience initiatives appropriate to the position. In addition, the incumbent conducts all job responsibilities according to the mission and values of Mercy Hospital and the mission of the sponsoring Sisters of Mercy Northeast. This entails working within the Ethical and Religious Directives for Catholic Healthcare Services, utilizing values-based discernment, in partnership with the Catholic Church.
The intent of this job description is to provide a summary of the major duties and responsibilities of this position and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.
Job Duties and Responsibilities:
1. Mission Support – Establishes and communicates the organizational goals which are consistent with the mission of the hospital and the Sisters of Mercy.
• Translates organizational mission and goals into written divisional operating goals and objectives.
• Actively participates in developing, maintaining and creating an organization united by a commitment to the mission and values of Mercy and characterized by open, honest communications and respect for the dignity of the person.
• Carries on the mission of Mercy; ensures that values guide the use of human, financial and material resources and shape plans for future services to those served.
• Participates in developing and maintaining processes to ensure that Mercy's Catholic Identity visibly reflected in all aspects of organizational life.
• Acts to secure the human right to healthcare, especially for poor and underserved; addresses issues of social justice; promotes conditions in society that contribute to health rather than illness.
2. Provides direction and support related to Practice Management and Network Development.
• Provides analyses, information, and forecasts pertaining to financial and operational aspects of new physician practices or network services. If approved for implementation, facilitates incorporation of business plan into existing financial goals/metrics.
• Utilizes strategic planning models, revenue and cash flow projections, cost management structures, contingency analyses, and other relevant approaches in preparing and presenting business plans and financial analyses.
3. Collaborates with the SVP, Mercy Medical Group
• Works closely with SVP, MMG or designee regarding physician employment and compensation structures to align physicians with business goals. Administratively supports Physician Compensation Committee
• Works closely with the VP, MMG and Executive Council to plan and define the primary care and specialty practices, including locations, mix of services, development plans, growth and scope of services provided.
4. Provides overall Administrative management of physician practices.
• Responsible for ensuring operating plan goals and metrics of physician practices are aligned with the Mercy Hospital operating plan initiatives and the strategic planning goals.
• Responsible for ensuring easy patient access to practices and appointments. Ensure that a strong referral management process is in place.
• Responsible for ensuring payor mix management processes are in place consistent with the mission and values of Mercy Hospital to ensure that access for vulnerable persons is maintained.
• Responsible for supporting system efforts in ensuring practice management and electronic medical information systems are optimized.
• Creates systems and metrics to monitor and achieve performance goals across all pillars.
5. Provides qualitative oversight to the physician practices.
• Prioritizes participation in commercial, State and Federal quality programs, developing and executing on work plan in accordance with this prioritization.
• Builds infrastructure and processes (both IT and otherwise) to participate in such quality programs, creating full integration with the operating structure of the practice.
• Leads efforts to participate in emerging practice initiatives based upon the results of business plans, such as Patient Centered Medical Homes or other similar efforts.
• Ensures that all functions and activities are accurate, timely, and compliant with all legal, professional, accreditation, and regulatory requirements that pertain to assigned areas.
6. Leadership – Demonstrates individual skills to motivate and lead staff to achieve the goals of the system. Leads by example and serves as positive role model to others.
• Monitors areas impacted by Corporate Compliance, JCAHO, State and other regulatory agencies.
• Leads change to more effectively achieve the strategic initiatives of the organization; serves as a role model of the change expected from others.
• After collaborative input with leadership, establishes meaningful achievable and stretch goals in alignment with system priorities to assure MMG's collective success; assign responsibilities and accountabilities; efforts in others through personal example.
• Actively seeks opportunities to further own professional growth.
• Maintains knowledge of advancements in the area of technology and supports the division in updating those areas as appropriate.
• Exercises patience and control, especially in difficult or stressful situations; resolves conflict appropriately.
• Identifies, encourages, and provides mechanisms for participation of staff in self- governance.
• Provides leadership regarding bio-ethical in accordance with the Ethical and Religious Directives for Health Care Services and legal issues.
• Exercises leadership style that fosters collaboration and achieves consensus and cooperation by involving employees at all levels within the organization.
7. Human Resources – Demonstrates the skills necessary to effectively manage, motivate and encourage staff in a consistent manner.
• Completes and administers employee performance and compensation reviews in a timely, fair, and consistent manner and conducts performance evaluation conferences that are constructive and informative, encouraging employee communication and participation.
• Evaluates and ensures competency of staff as defined based by department standards.
• Assists in the development of programs for recruitment, retention, development, and continuing education of all staff members.
• Consistently and fairly interprets and enforces Human Resources, hospital and department policies and procedures reflective of Mercy's Catholic identity.
• Provides training and development opportunities for staff to support an optimal level of practice and professional and personal career growth to enhance job performance and improved operational effectiveness.
• Fosters communication and coordination among individuals and departments.
• Develops leaders in all aspects of operational management.
• Supports the planning, coordination, implementation and evaluation of educational activities including orientation, in-service education and continuing education to meet regulatory requirements.
8. Planning and Development – Demonstrates the ability to plan, develop, implement, monitor and update division's goals and objectives consistent with the system strategic initiatives.
• Defines and communicates the mission, vision, and values for Mercy and creates the strategic, operational, programmatic and other plans and policies to achieve the mission and vision.
• Participates in the development and implementation of Mercy's strategic planning.
• Communicates with the leaders of other healthcare delivery organizations corporately or functionally regarding issues related to Mercy.
• Identifies unmet programmatic needs of population and provides assistance in the development of business plans for new programs/services, or expansion of existing ones.
• Incorporates knowledge of current issues related to the rapid changes in healthcare and issues into the decision making process for current and future programs/divisional changes.
• Participates with other executive staff in policy development and strategic planning for Mercy.
• Participates in the governing body, management, medical staff, and clinical leaders in the organization's decision-making structures and processes.
• Participates as required in all Board, hospital and /or medical staff committees as requested.
• Participates as the physician practice representative on multidisciplinary committees internal and external to the organization.
• Supports and integrates the role of the Division in the planning and development of strategic initiatives and direction of the organization.
• Develops collaborative relationships with colleges, universities, organizations and individuals in the community.
9. Establishes and maintains professional networks.
• Networks with physician practice executives from other healthcare organizations locally, statewide, regionally, and nationally to determine strategic intelligence, trends, and strategies for problem-solving and optimizing the growth profile of the hospital. Personally exemplifies financial responsibility, stability, and integrity.
10. Corporate Compliance
• Communicates and enforces the system-wide Corporate Compliance program. Reports any potential or real ethical, legal or regulatory violations to the Corporate Compliance Officer.
• Encourages staff to report Corporate Compliance issues either directly or through the Mercy Compliance Line (may be anonymous).
• Assists with investigations into alleged violations, and the development and implementation of disciplinary and/or corrective action as indicated.
• Continually assesses the department for compliance with all federal, state, local and other regulatory (JCAHO, OSHA, CMS etc.) requirements.
• Completes annual staff training, ensuring staff understanding of participation in the above.
Minimum Education: A Master's degree in Management, Accounting or Finance (or equivalent discipline) is required. Fellowship in HFMA, Certification with MGMA or ACHE is strongly desired. A minimum of seven (7) years of physician practice management experience is required in related fields to include senior management and executive level functions.
Local area and/or regional healthcare system physician practice experience is desired.
Excellent interpersonal skills are required as the incumbent must interact at the senior managerial, executive and Board levels as well as with equivalent level representatives of external agencies or other outside entities. Must have excellent analytical and problem solving skills to assess and evaluate the complete hospital physician practice/network development and IT support structures and ensure timely and sufficient operating revenues and cash flow. Must guide the development and implementation of solutions to problems that enhance the growth profile of the hospital. Must exercise judgment and initiative to operate independently within the guidelines provided by the Senior Executive Officer.
Incumbent has access to the highest levels of confidential hospital information.
Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.