Integrated Behavioral Health Coordinator

Job Number 68947
Posted 1/6/2020
Account Northern Light Acadia Hospital
Department Behavioral Health Home - Waldo/Knox County
Location |ME| Acadia Healthcare - Waldo/Knox County, ME
Schedule Regular Full-time
Shift Day
Hours 8-4:30
Job Details Job Summary:

The Integrated Behavioral Health Home Coordinator (IBHC) reports to the Program Manager of the Behavioral Health Home. The IBHC works as part of an integrated multi-disciplinary team with adults who have serious and persistent mental illness and children with serious emotional disturbance. The IBHC provides comprehensive case management services with a set of priorities aimed at; improving mental health, improving medical health (including ascertaining and effectively working with a primary care provider and engaging in preventative and health promotion services); reducing inpatient hospitalizations and emergency department visits; ensuring effective transitions during episodes of more intensive treatment; tracking client progress towards goals; and working within the team structure to continually refine and re-prioritize activities. The IBHC is integrated into departments and settings outside of Acadia Healthcare and will serve as a representative of Acadia and a consultative partner for the integrated practice. The IBHC may be asked to serve as the lead liaison between the integrated location and the Acadia Healthcare Behavioral Health Home. The IBHC may be asked to develop and/or troubleshoot processes and workflows between the integrated location and Acadia and be a key stakeholder in the program development for their assigned site. The IBHC will uphold the highest standards of performance and embrace the values of Acadia Healthcare. The IBHC will take initiative in identifying areas of improvement and solutions for improvement for their integrated location and Acadia partnership.


Demonstrates Competency in the Following Areas:

· Understands, and adheres to clinical policies and completes yearly updates in MOAB, ICare, and CPR training.

· Assists internal and external community providers in understanding Acadia's Behavioral Health Home Program and assists in generating new referrals for this service.

· Provides quality driven, cost-effective, culturally appropriate and patient/family-centered services.

· Coordinates and provides access to high-quality health care services.

· Coordinates and provides access to preventative and health promotion services.

· Coordinates and provides access to mental health and substance abuse disorder treatment.

· Coordinates and provides access to care management and care coordination services.

· Recognizes key transitional care points and involves self strategically to ensure that patient successfully completes transitions – especially to less intensive levels of care.

· Coordinates and provides access to chronic disease management, including self-management support to patients and their families.

· Coordinates and provides access to patient and family supports including referrals to community-based social support and recovery services.

· Coordinates and provides access to long-term care supports and services.

· Develops a patient-centered care plan that coordinates and integrates all of a patient's clinical data and non-clinical health care related needs and services.

· Utilizes health information technology and all means of communication to link services, facilitate communication among participating entities, the patient and their family and other, informal supports.

· Contributes to the input of quality data as directed.

· Keeps current all consents, releases, and care plans (ISP, MTP, TPU).

· Guarantees the confidentiality of all information accessed regarding clients care.

· Maintains a professional manner when making professional contacts and inquiries.

· Ensures that all work assigned is completed in an accurate, professional and timely manner.

· Maintains BHH census at targeted level.

· Utilizes supervision appropriately and proactively, including risk-management issues.

· Collaborates with members of multi-disciplinary team effectively.

· Documents all necessary clinical notes within a 24 hour period.

· Maintains a clean driving record, notifies supervisor immediately of any problems with driver status and auto insurance coverage (Must carry 100/300).

· Completes a through discharge within 72 hours noting appropriate elements.

· Collaborates with evaluating clinician in preparation for annual summary evaluation ensuring the client meets continued care criteria.

· Presents cases in a concise, accurate manner- both verbally and in writing.

· Effectively identifies client crisis situations and intervenes efficaciously.

· Closely tracks progress of caseload, continuously re-prioritizes activities, and intervenes at key points to assist patient towards goals.

· Maintains and abides by ethical standards set forth by the facility and state licensure.

· Has working understanding of diagnosis and treatment of behavioral health disorders.

· Has a comprehensive understanding of service priorities, costs and quality parameters consistent with the goals of the patient and the behavioral health home.

· Educates patient and family about utilizing appropriate referrals and resources including the behavioral health home and primary care services.

· Completes assigned utilization evaluation tools

· Develop individual service plan

· Assist in maintaining a work environment free from recognized hazards that create a risk or injury to employees, patients or visitors and that all accidents and incidents are reported by employees and properly investigated. When appropriate, assist with the return of all workers with work related injuries and illnesses to gainful employment.

· Works with partner practice to ensure a high quality of communication and coordination takes place between Acadia BHH and the partner site.

· The IBHC is responsible for maintaining clinical documentation consistent with all licensing and regulatory requirements.

· The BHHC will perform and assist with the performance of full psychosocial assessments, identification of needs and resources, and development of individual treatment plans and crisis plans.

· Leads the growth strategy for the assigned practice partner

· Works with manager at partner site to ensure successful engagement from partner and steady referrals.

· Leads troubleshooting efforts with partner practice to ensure smooth and efficient workflows.

· Works with partner practice to ensure a high quality of communication and coordination takes place between Acadia BHH and the partner site.

· The IBHC may be asked to perform dual documentation in both Acadia's medical record and the integrated location's record.

· Prioritizes BHH billing and services over consultative time for integrated practice while continuing to provide excellent service and quality to practice site.

· The IBHC must have a working knowledge of psychiatric diagnoses and be able to provide appropriate clinical interventions within the scope of their licensure.

· The BHHC will perform and assist with the performance of full psychosocial assessments, identification of needs and resources, and development of individual treatment plans and crisis plans.

· The BHHC is responsible for coordinating care and maintaining the records on a caseload of assigned clients.

· Perform any duties/or responsibilities assigned by Administrator or Supervisor for which qualified.

Professional Requirements:

Proven success in previous employment settings required. Job related experience in mental healthcare is preferred with knowledge of psychiatric and chemical dependency terminology. The BHHC will have strong de-escalation skills, and be able to work quickly, flexibly, and efficiently. The BHHC will have strong organizational skills, communication skills, and networking capabilities. The IBHC will have excellent written and verbal skills, possess strong business acumen, and proficiently navigate systems. The IBHC will be open to feedback and apply new information to their performance. Represents the organization in a positive and professional manner in the community. Cognitive requirements including the ability to analyze a situation and make a sound decision on the best way to arrive at a solution. The ability to work with both clinical and non-clinical personnel in potentially high stress situations is required. The IBHC will have a comfort with program development and autonomous work environments.

Regulatory Requirements:

Bachelor's Degree Human Services or related field required, MHRT/C or certification eligible within a reasonable period of time. Maintains patient confidentiality at all times. Maintains regulatory requirements, including Joint Commission, Federal and State Laws and Regulations Complies with all organizational policies regarding EMHS's Code of conduct and ethical business practices. Completes Healthstream Mandatory Education on a yearly basis. Attends all mandatory safety related education programs (fire ergonomics, universal/standard precautions etc.). Follows safety procedures to prevent injury to self and others. Carries assigned keys and wears hospital badge at all times. Refrain from the abuse of chemicals.

Language Skills:

Must possess good oral and written communication skills in the English language.


Critical thinking, crisis management including desecration, advocacy, ability to work automobile and independent, excellent time management and organization, cognitive flexibility, prioritize, multitask, computer skills (word, excel, database, outlook, APS), facilitation of treatment team meetings, coordination of treatment team meetings.

Physical Demands/Environment:

Visual acuity, color vision, hearing acuity, and tactile sensation are necessary to respond to patient response and requests. Has the ability to read and speak English, to communicate and document information. Possess the manual dexterity and a degree of body strength and flexibility to respond to aggressive patient behavior. Has the ability to reach and stretch intermittently. Time may be spent sitting at a computer, collaborating with other healthcare team members. Standing and walking comprises some of the workday. Possess the ability to sit for long periods of time in meetings and in vehicles. The work environment consists of a range of settings including, but not limited to typical office settings, medical settings, schools, community agencies and any other partner locations. The setting may include computer, confidential medical records, medical documents and communication channels, and may be somewhat stressful. There is also a community component with some of the casework occurring in the patient homes and other community locations. The BHHC transports clients for clinically appropriate reasons.

Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

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