PATIENT ACCESS REPRESENTATIVE

Job Number 68622
Posted 1/12/2020
Account Northern Light AR Gould Hospital
Department ACCESS MANAGEMENT
Location |ME| AR Gould Hospital, ME 04769
Schedule Regular Full-time
Shift Day
Hours 08:30-17:00
Job Details As a registrar for the Access Management Department your primary responsibility will be to register patients for upcoming appointments throughout the hospital and provider offices. You will greet patients that present either in person or over the phone/video phones. You are to properly identify each patient without creating duplicate MRN's or selecting the incorrect patient. You are to complete all the required information within the registration to ensure an accurate record for billing. You are to ask patients if they are interested insigning up for the Patient Portal. You are to verify all insurances through our current eligibility software tool and make the necessary corrections to the account before completing the registration. You are to inform patients of their co-pay amount and seek to collect payment at the time of registration. Documentation is extremely important and must be entered on all accounts in the encounter level comment field.

Education Required:

Associates degree or other technical college education or equivalent in work experience and continuing education is recommended. Completion of medical terminology also preferred.

Experience Required:

1-2 years' work experience with personal computers and customer service required. 1-2 years ina medical setting preferred.

Other Skills Required:

Verbal and written aptitude for adequate communication with the general public, physicians,physician office staff, registration staff, and other healthcare professionals. Must demonstrate the ability to work well with others and towork independently without direct supervision. Must exhibit a caring attitude toward patients, co-workers, and other customers. Ability to handle multiple priorities successfully. Position requires close attention to detail. Must present in a professional manner.

Physical Requirements:

This position entails extensive customer service and phone utilization, visual and auditory acuity, finger-wrist repetitive motion,and utilization of a computer/keyboard for 6 plus hours a day.

Working Environment:

Seated for long periods of time, standing and walking.Considerable amount of work on the telephone and/or video phones. Primary work location is either in an off-site office environment or on-site with some direct public contact. High noise level due to multiple phones and conversations.


Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

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