The Credentialing Database Administrator will support the configuration, implementation, maintenance, and security of the database for all Northern Light Health users. Manages the daily reporting, monitoring, evaluation and development of the credentialing computer systems and data used to make decisions in CPDM; assures continuous quality management of data standards key to ensuring that information is useable and actionable. This role will be a point of contact for the vendor and is responsible for maintaining and managing the Northern Light Health relationship with the software in accordance with our contracted agreement. This position will be responsible to identify, develop and support implementation of process improvements that will further support the department structure and needs. Additionally, this position is responsible for coordination of all software related audit and maintenance procedures, upgrades (with limited IS assistance), implementation and maintenance of system enhancements and portals, consistent methodology, addressing issues/process improvements. This position will have a direct reporting responsibility to the department's Director.Education and Experience:
•Associates degree required; Bachelor's degree preferred
•3-5 years' experience related to the duties and responsibilities as specified.
•Credentialing experience preferred.
•Experience with business analytics, data analysis and database queries as well as a solid understanding of technology systems and applicable software
•Project management and/or process improvement development and implementation experience highly preferred
•Experience with Verity ECHO credentialing software highly preferred.
•Experience with SQL database administration preferred.
•Advanced working knowledge of Microsoft Office and Windows Operating System preferred
•Regulatory Requirements: General understanding of Joint Commission/Healthcare Facilities Accreditation Program/National Committee for Quality Assurance standards. State/federal/licensure regulations, particularly as it relates to credentialing and provider data preferred.
Required Minimum Knowledge, Skills and Abilities:
•Excellent attention to details and problem-solving skills
•Must be a positive, motivated and organized self-starter requiring little supervision with the ability to work independently
•Must be able to manage and adapt to multiple priorities while maintaining necessary deadlines
•Must maintain a high degree of professionalism and independent judgement in response to complex sensitive issues and decision-making.
•Must have the ability to analyze data from conceptualization through presentation of the data; proficiency with analytical tools such as Microsoft Excel, knowledge of data analysis methodology and use of presentation software.
•Must be able to work cohesively in a team-oriented environment, collaborate and foster positive relationships within the department, across the Northern Light Health organization in addition to external contacts.
•Must be able to communicate effectively, both orally and written with contacts at all organizational levels
•Strong working knowledge of word processing, spreadsheets, data entry, database experience and other computer related skills.
•Ability to train employees, to include organizing, prioritizing, and scheduling work assignments
•Ability to maintain confidentiality, work with deadlines and manage multiple priorities.
•Must have a desire to pursue individual professional development and performance management skills.
•Reports to the Director and works closely with Credentialing Manager on projects and process improvement initiatives.Essential Functions:
•Maintain a functional test and production environment for Northern Light Health credentialing and enrollment software; including portals, data integrations and reporting functions
•Maintains database consistency with ongoing monitoring of fields, templates and reporter functionality
•Establish and monitor project plans for all new implementations or continued maintenance of system enhancements and portals
•Confirm project requirements; confer with others on project team
•Protects database by enforcing policy and procedures; specifying user level of access. Defines, develops and manages user access and permissions in order to protect and ensure the integrity of the database and all applicable related portals, systems, etc.
•Establish and maintain credentialing database training procedures for new staff/end-users
•Ensures operation of equipment by completing preventive maintenance requirements; following vendor instructions; troubleshooting malfunctions; calling for repairs; evaluating new requirements and techniques.
•Assures the ongoing maintenance and updating of systems in accordance with scheduled updates and coordinates downtime procedures for all systems with the appropriate IS department resource and vendor(s).
•Maintains import and export functionality in conjunction with the Credentialing Data Analyst
•Assesses training needs among data users and coordinates training activities.
•Maintain ongoing education to support cross-training opportunities among team
•Assists leadership with the collection, analysis and maintenance of department statistics and team metrics.
•Establish close working relationships within department and with various departments across system
•Performs as a solid team player and works closely with all staff, specifically the Director and Data team members.
•Assists Director with strategic planning efforts in relation to technology and service standards.
•Assist Director with monitoring of individual and department metric review
•Processes and distributes appropriate correspondence
•Maintains working knowledge of applicable regulations, policies and procedures.
•Represents the office to internal and external customers as appropriate
•Performs miscellaneous job-related duties as assigned.Physical Demands:
•Sedentary: Exerting up to 10 lbs. occasionally, sitting most of the time, and only brief periods of standing and walking.
•Requires the ability to occasionally travel to member organizations, as needed
•Works in a normal office environment, requiring the ability to frequently respond to unpredictable situations. Time may be spent sitting at a computer, collaborating with other healthcare team members. Able to work sitting at work station, using a keyboard, working in front of a video display monitor most of the day.
•Flexibility, dexterity, visual acuity, hearing acuity.
•Must be able to speak and communicate clearly and effectively.
•Occasional long and irregular hours
•Tolerance for frequent interruptions
•Must be able to adapt to frequently changing work priorities.
•Must be able to travel to various NLH/non-NLH sites as there may be occasional travel for offsite meetings, education and/or conference(s).Note: the duties listed above reflect the majority of the essential duties of this job and does not, nor is it intended to, reflect all essential duties that may be required for an incumbent in this job to perform.
Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.