||Job Summary:The Scheduler is responsible for scheduling services for practice. The incumbent is responsible and accountable for collecting accurate demographic and insurance information, communication with hospital departments and physician offices concerning patient's schedules and registration information. Compiles, prepares and distributes reports containing individual resource and department schedules, pre-registration activity and statistical data on an as needed basis. The incumbent may have access to highly confidential patient, employee and/or Mercy proprietary information, and must handle & protect the information in accordance with hospital & system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent performs duties and tasks in accordance with performance standards established for the job. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position. In addition, the incumbent conducts all job responsibilities according to the Mission and Values of Northern Light Mercy Hospital.Requirements:A High School Diploma or GED is strongly preferred. Post-secondary education and training in healthcare field preferred
Computer literacy with keyboarding skills of 25 wpm is required. Formal training in Medical Terminology is required. Two (2) years experience in customer service related job desired, experience in a physician office practice is preferred. Excellent communication and interpersonal skills required as incumbent's performance directly impacts patient care. Majority of day is spent on telephone via headset and performing input into computer systems with minimal face-to-face interaction.
Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.