Clinical Informatics-Adoption and Performance Manager

Job Number 68129
Posted 11/19/2019
Account Northern Light Health Home Office
Department Clinical Informatics
Location |ME| Northern Light Health Home Office-43 Whiting Hill Rd., ME 04412
Schedule Regular Full-time
Shift Day
Hours 8:00a - 4:30p
Job Details Position Summary:

The Northern Light Health Manager of Adoption and Performance, manages and coordinates the member organizations needs around clinical informatics and education to end users with the EMR. S/he will support the EMR Stewardship, Information Systems (IS) and other key EMR stakeholders to educate, support, facilitate change and assure optimal use and evolution of Northern Light Health healthcare information technology (HIT) assets. S/he will manage the local staff and the local informatics and education needs and coordinates gaps and areas of improvement with the central support manager and director. S/he Will develop rounding plans and schedules to support the overall goal of providing at the elbow support to our end-users to facilitate the learning and adoption of new functionality, reinforcing the initial education, and providing tips and tricks for the end-users. S/he will manage processes to evaluate the effectiveness of the rounding standards put in place and reportable outcomes. This person is responsible for ensuring the staff are trained and can lead clinical workflow analysis, gathering information and performing due diligence on a variety of requests. They will work closely with the clinical leadership at the member organizations to understand the clinical needs associated with the EMR and is responsible to ensure the staff located at member organizations can design and lead the clinical practice and workflow reviews for projects that require it.


The Adoption and Performance Manager will work with the director to assists and support key stakeholders (MIO, NIO, clinical end-users of HIT) and groups (CSG, work groups, IS application departments and IS PMO) with a variety of EMR related tasks and initiatives.

They include:
•Utilization and optimization of existing system functionality;
•Education and training on new systems/functionality;
•Processes and workflows;
•Submission of requests for EMR changes or new functionality;
•Serves on System Committees that are required to support the goals of EESTF;
•Directing staff in the facilitation of work from the Stewardship-appointed Task Teams;
•Assuring that appropriate collaboration between IS and clinicians occurs at all levels.


Education Required:
•Bachelor's degree in a Clinical Profession preferred
•Certification in Informatics through a national organization preferred


Experience Required:
• Minimum of 5 years of experience, of which at least 2 years is management experience in increasingly responsible Hospital Services operations, hospital healthcare management, clinical leadership, or information technology positions.
• Must be able to interact effectively with clinicians, peers, and leadership staff from hospitals, provider practices, Beacon Health, and vendors in a manner that represents Northern Light Health positively.
• Experience in a multi-site, multi entity organization with like Northern Light Health management and governance models is preferred.
• Understanding of clinical information systems and clinical informatics is required.
• Excellent organizational and interpersonal skills with experience of working under pressure and a changing environment.
• Must be able to develop the proposed capital and operating budgets of significant departmental operations and programs, support it through the budget review and approval processes, and monitor departmental actual performance on a monthly basis.
• Must be able to collaborate with other IS functions to oversee the design, development, implementation, and ongoing support and improvement of Hospital / Outpatient Practice Services processes and products.


Other Skills Required:
• Must be proficient with Microsoft Office, Microsoft Project, Microsoft Live Meeting, and Visio.
• Must be able to facilitate large multidisciplinary groups towards consensus on complex issues.
• Must be able to manage people and processes directly and indirectly.
• Must be able to follow Northern Light Health IS project management methodologies.
• Must be able to read, analyze, and interpret complex documents pertaining to information technology, healthcare, and business operations as well as write reports and presentations on these areas.


Physical Requirements:
• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job in a normal office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Must be able to facilitate meetings and conference calls for long periods of time.
• Must have access to transportation and be able to travel, sometimes overnight, throughout Maine, and to conferences and offices of vendors.


Working Environment:
• The work environment characteristics described here a representative of those an employee encounters while performing the essential functions of this job in a normal office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Busy office environment seated at a desk or in meetings, walking or standing for extended periods of time, carrying meeting materials, and subject to a noise level that is usually moderate. • Must be able to occasionally work variable hours and weekends.
• Extensive Travel is required to Member Organizations with Overnight travel required.
• Must hold a valid driver's license and be willing and able to drive throughout Maine, and be a passenger on commercial aircraft, buses, and trains.


Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

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