Patient Advocate, Specialty Pharmacy

Job Number 67831
Posted 11/12/2019
Account Northern Light Pharmacy
Department Central Fill
Location |ME| Central Fill-Brewer, ME 04412
Schedule Regular Full-time
Shift Day
Hours 8:00-4:30pm M-F
Job Details
Position Summary:

Provide a bridge between the patient and their healthcareprovider team. The Patient Advocate helps patients overcome obstacles toreceiving the healthcare they need and deserve. This includes medicationassistance, billing, medical records, and prior authorizations. The patientadvocate will assist the specialty pharmacist with patient phone follow-ups tocoordinate the delivery of medications in a timely fashion.

Assists clinical pharmacist with coordinating patient consultations.Monitors and coordinates the scheduling of lab monitoring required of specialtymedications. Assists clinical pharmacists with administrative duties asrequired.

Minimum Education Required: High School diploma orequivalent

Active Pharmacy Technician license from the Maine Board ofPharmacy within good standing

Associates degree within business field, medicine, pharmacyor social services preferred

Minimum Experience Required:

•Three years' experience within a medical setting

• McKesson enterprise Rx experience preferred

•Excellent customer service skills, problem solving skills

•Prior experience/proficiency with Microsoft Office

•Pharmaceutical, nursing, PAS, registration, collections, orfinances services experience preferred

Core Skills:

•Maintains harmonious work relationships, team player

• Completes assigned duties within designated time

• Provides organized, high quality customer service

• Must be able to continuously learn and keep up withconstant changes in healthcare coverage.

Work Environment:

• Indoor, climate-controlled office setting

•Clean, well-lighted quiet surroundings

•Extensive computer/phone use

•Close proximity to co-workers

•Minimal ambient noise levels

•Time sensitive service standards

•Travel to other Northern Light Pharmacy locations asrequired

Physical Requirements:

•Sitting and/or standing for extended periods of time of 4hours or more

•Stooping, reaching, bending, walking, stretching

•Visual acuity, to include color, depth perception and fieldof vision with or without correction

•Moderate lifting of up to 50 pounds of force occasionally,and/or up to 20 pounds frequently, and/or 10 pounds constantly

•Sufficient auditory function to hear phones, pages,instrument and/or system alarms, verbal commands

•Must be able to communicate verbally with others, toinclude phone and/or radio equipment

Position Goal: Working one on one with individuals whileassisting them with financial concerns during a very difficult time in their life.Must be caring, compassionate and be able to work in a very stressful, busyenvironment. Demonstrated ability to communicate effectively across all levelsof healthcare necessary.


•Active Maine pharmacist technician license in good standing

Position Responsibilities & Essential Functions:

•Coordinate prior authorizations

•File for patient assistance program or copay assistancecoverage for patients

•Coordinate dispensing of specialty pharmacy products

•Record upkeep for patients followed by Northern LightPharmacy Specialty Pharmacy

•Maintaining patient follow-up call schedule and notifyingpharmacist of patients requiring assessment and counseling

•Preparing welcome packets for patients newly started onspecialty medications and maintaining the inventory of these resources

•Coordination of care with referring provider offices

•Maintaining regular communication of patient status withreferring providers

•Other administrative duties as required

•Alert supervisor to any problems or situations as theyoccur and enlist his/her help if necessary

•Generate reports as required/requested independently

Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

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