Support Services Analyst

Job Number 67226
Posted 10/18/2019
Account Northern Light Health Home Office
Department Facilities Planning
Location |ME| Northern Light Health Home Office - Bennett St., Bangor, ME 04401
Schedule Regular Full-time
Shift Day
Hours 8-5
Job Details
Job Summary:
The Facilities, Supply Chain and Support Services Division Analyst works as an extender of the Manager, Support Services Informatics, managing core business systems such as budget, human resources and project management of key initiatives. Serves as liaison to NLH Facilities, Supply Chain and Support Services team(s) to carry out planning, coordination and procurement of programs and activities for the division. Reviews and interprets reports and data, providing summaries of key points and recommendations for follow-up. Assists with the development, tracking and publication of performance metrics to foster a high degree of accountability to stakeholders. Coordinates and improves internal and external communication including the development of periodic communication tools to staff, Members and NLH senior leadership. Takes the initiative to help drive compliance with NLH initiatives, collaborating constructively to manage non-compliance.
This position assumes responsibility and accountability for insuring that the core business functions of the entire division of facilities, supply chain and support services work effectively and with a high degree of customer satisfaction. The position has impact and influence across all members and home office business systems related to facilities, supply chain and support services, and represents the views of the leadership relative to agreed upon objectives involving core business practices. The support service analyst works to enhance relationships which are built on a high degree of trust, effective communication, teamwork and mutual respect.


Job Functions and Duties:

•Work closely with the Manager Support Services informatics, managing core business systems such as budget, human resources, project management of key initiatives and other support services data needs.
•Serves as a liaison to the NLH Facility, Supply Chain and Support Services Team(s) to carry out planning, coordination and procurement of programs and activities for the division.
•Plan, organize and direct effective business process for the NLH Facility, Supply Chain and Support Services division
•Reviews, develops and implements policies and procedures to ensure business system performance is cost-conscious and expeditious manner. Reviews related EMHS policies and ensures the division is in compliance
•Coordinates the capital and operational budget planning process for the division including Member matrix reporting functions.
•Produces, analyzes and interprets reports and budgets
•Reviews and interprets reports and data, providing leadership with summaries of key points and recommendations for follow-up
•Assists with the development, tracking and publication of performance metrics to foster a high degree of accountability to stakeholders
•Develops and manages project plans on key initiatives for the division
•Reviews, develops and edits certain facility and supply chain contracts
•Tracks outcomes and makes suggestions to coordinate and balance internal resources to achieve optimum economic performance and productivity with compromising quality, safety or timeliness.
•Takes the initiative to help drive compliance with BLH initiatives, collaborating constructively to manage non-compliance.
•Coordinates preparation for key meetings to insure agreed upon meeting objectives and progress on key initiatives
•Builds and maintains excellent relationships with both internal and external customers through strong communication skills in both writing and speaking
•Offers good listening skills to understand problems and propose appropriate solutions.
•Serves as a key point of contract for NLH Facilities, Supply Chain and Support Services Division
•Works cohesively with all function within the Division and Member matrix reporting functions to support and advise
•Serves as a super requester for the facility, supply chain & support services division.
•Assists with developing standard product lists used throughout the division, as well as being well versed on what is on current contracts and directing other requesters to the appropriate products. Assists with sourcing of new product when applicable.
•Acts as intermediary between procurement and support services requesters, advising on the right way to order
•Works with our building management software (TMS) to improve performance at all members.
•Produces, analyze and interprets information from TMS to drive standardization and improved efficiency amongst members
•Develops and execute training for members, including, but not limited to TMS & Infor CloudSuite.
•Develops ways to improve team satisfaction with using TMS
•Assist with onboarding new members (training & data entry)
•Coordinates and improves internal and external communication, including the development of periodic communication tools to staff, Members and NLH senior leadership.
•Models a highly transparent environment that is responsive to customers' concerns, issues and input.
•Serve as an expert resource answering inquires pertinent to Facilities, Supply Chain and Support Services core business systems.

Note: the duties listed above reflect the majority of the duties of this job and does not, nor is it intended to, reflect all duties that may be required for an incumbent in this job to perform.
Education and Experience:
•Bachelor's Degree in Business Administration, or equivalent degree required
•5 years progressively responsible experience in related position, preferably in a health care environment.
•Proficient with Microsoft Office Applications, particularly Excel
•Familiarity with purchasing functions and/or prior building management system
•Demonstrated knowledge of standard operating procedures & project planning

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Able to lift 30 pounds without assistance
•Able to drive to all Northern Light Health member organizations (on occasion)
•Able to communicate well both verbally and in written format
•Able to use hands and fingers to type and develop presentation tools


Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

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