PATIENT ACCESS REPRESENTATIVE

Job Number 66100
Posted 9/9/2019
Account Northern Light AR Gould Hospital
Department ACCESS MANAGEMENT
Location |ME| AR Gould Hospital, ME 04769
Schedule Regular Full-time
Shift Day
Hours 8:30-5:00
Job Details GENERAL DESCRIPTION/STATEMENT: As a registrar for the Access Management Department your primary responsible will be to greet and register all patients that present for ancillary services throughout the hospital.



ESSENTIAL DUTIES:


1. Greet patients that present for services whether in person, over the phone or on the video-phones.

2. Properly identify each patient in Cerner Millennium without creating duplicate MRN's or selecting the incorrect patient.

3. Register patients that appear on the work queue and keep at least two or three days ahead at all times.

4. Register patients who are calling in from home to pre-register for their tests.

5. Register patients who call in using the department video phones.

6. Complete and verify all the demographic and financial information on each patient including employment, next of kin and emergency contact.

7. Enter the complete and accurate diagnosis from the order.

8. Check in Centricity, Power Chart or theon-line Order Management database for the patient's order.

9. Ask the patient if they wish to sign up forthe Patient Portal and complete the required fields.

10. Properly identify the ordering provider.

11. Print the facesheet and order to the receiving department.

12. Verify every patients insurance using EEM, Availity or MIMHS and document accordingly.

13. Enter patient co-pay amounts in the appropriate fields on the insurance summary tab.

14. Give patientco-pay information and collect co-pays over the phone.

15. Enter patient payments in the Payment Portal.

16. Patients that are self-pay are to be offered the Mainecare and Free Care application.

17. Assist patients in setting up payment arrangements.

18. Document inSiemens when payments are collected.

19. Scan incoming orders into the system and then title and move them to the Order Management database.

20. Movecompleted orders to the order management database.

21. Monthly gothrough and empty the completed orders folder.

22. Answer allcalls within the first three rings.

23. Make the necessary registration changes submitted by Patient Portal clients through Power Chart.
24. Document incoming POA documents in the patient registration person account.

25. Process return address changes.

26. Maintain a safe environment complying with NLH policies and procedures; report and directly address environmental hazards and violations of patient safety policy and/or protocol when involved or observed.

OTHER RESPONSIBILITIES: All other duties assigned by the department supervisor or manager.

LICENSE REQUIREMENTS: NONE

AVAILABILITY REQUIREMENTS: Must be able to work all shifts including weekends and holidays.


EDUCATION SKILLS, EXPERIENCE REQUIREMENTS:

1. High School graduate

2. Typing skills of at least 35 wpm

3. Excellent Communication skills

4. Flexible – able to work all shifts as needed

5. Great organizational skills

6. Ability to work under pressure

7. Physically able to perform all duties

8. Report to work timely

9. Willingness to accept a wide continuum of duties

10. Successful completion of orientation to position requirements

11. De-escalationand workplace violence training will be completed at hire prior to release from orientation

PHYSICAL DEMAND REQUIREMENTS:

1. Sitting. 7 hours/day.

2. Standing. Less than 1 hours/day.

3. Walking. 1 hours/day

4. Lifting. 5 lbs with good body mechanics.

5. Twisting. Frequently, 500-1000 or greater twists/day.

6. Bending. 1-50 bends hours/day.

7. Squatting/Kneeling. Less than 1 hour/day.

8. Endurance. Moderate energy requirements.

9. Wrist Position. Extensive deviation.

10. Hand/Wrist Repetitions. 500-1000/day or more.

11. Manual Dexterity. Frequent fine motor skills required.

12. Either Handedness. 70%- 100% of job cycle time.

13. Both Handedness. 70%-100% of job cycle time.

14. Sight. Requires corrected 20/20 near vision and minimal far vision.

15. Hearing. Can hear whispered voice at eight (8) feet (FAA class II).

16. Speech. Frequent clear speaking ability required.

17. Exposure to Infection. Minimal.

18. Phones. 7hours/day



ENVIROMENT FACTORS:

1. High/Low Temperature. Work environment 60 - 80F.

2. Noise. Moderate.

3. Working with Others. Close association is frequent and compromises a major portion of the job.

4. Confined Spaces or Cramped Body Positions.Work in a confined space with general 7-8 other employees

5. Body Injuries. Slight likelihood of significant traumatic injury - deep cuts, fractures or permanent disabling injuries.

6. Moving Objects. Slight likelihood of significant injury from moving objects.

7. Toxic Conditions. Slight likelihood of exposure to toxic conditions.

8. Role Ambiguity. Slight, rarely is it not clear what others expect of the worker.

COGNITIVE:

1. Problem-Solving Skills. Frequent problem-solving skills required.

2. Judgment/Assessment.Continuously assesses situations and determines corrective actions needed.

3. Reading/Comprehension.Must be able to read and comprehend greater than Grade 12 level of instructions.

4. Math/Arithmetic.Must be able to add, subtract, multiply, divide, perform fractions, and calculate percentages.


EMOTIONAL ENVIRONMENT:

1. Composure Under Working Conditions(including demanding, and/or rude, resi­dents/staff/visitors). Must remain calm and exercise self-control inworking relation­ships with patients, staff, and visitors.

INTERPERSONAL SKILLS REQUIRED:

1. Willingness to work cooperatively is necessary.

2. Strong public relations and customer satisfaction motivation.

Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

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