Patient Advocate

Job Number 66049
Posted 9/3/2019
Account Northern Light Eastern Maine Medical Center
Department Rheumatology
Location |ME| EMMC Lafayette, ME 04412
Schedule Regular Part-time
Shift Day
Job Details

POSITION SUMMARY: Provide a bridge between the patient and their healthcare provider team. The Patient Advocate helps patients overcome obstacles to receiving the healthcare they need and deserve. This includes and is not limited to financial, transportation, lodging, medication assistance, billing, coding, medical records, prior authorizations as well as assistance with all the necessary paperwork involved in obtaining medical coverage.

WORK SHIFT: 3 days a week; 8 hour shifts working 8a to 4:30p; Work days will be every Friday and the other two are flexible Monday to Wednesday.

MINIMUM EDUCATION REQUIRED: High School diploma and completed a course in medical terminology.

PREFERED EDUCATION: Associates degree or higher in a field of business, medical, pharmacy or social services.

MINIMUM EXPERIENCE REQUIRED: Five years in a medical setting providing financial services, pharmaceutical, nursing, PAS, Registration, Collections, face to face contact with the patient and have excellent problem solving and communication skills

PREFERED EXPERIENCE: Working one on one with individuals while assisting them with financial concerns during a very difficult time in their life. Must be caring, compassionate and be able to work in a very stressful busy environment. Demonstrated ability to communicate effectively across all levels of healthcare a necessity.

OTHER SKILLS REQUIRED: Must be organized, a team player and be able to continuously learn and keep up with the constant changes in healthcare coverage.

PHYSICAL REQUIREMENTS: Typing, walking, talking on the phone.

WORKING ENVIRONMENT: Pleasant office space in a busy multidisciplinary oncology clinic consisting of four or more practices, 20 plus providers seeing hundreds of patients a day.

Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

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