||GENERAL DESCRIPTION/STATEMENT: The manager of the house managers is aprofessional leader who is responsible for oversight for the clinical area'sday to day operations of the hospital. He/She works collaboratively with theMedical Directors to lead throughput initiatives, develop and lead performanceimprovement initiatives, develop and implement policy, and assure regulatorycompliance. A key component of the leadership role is to professionally developstaff. The manager is responsible for the oversight of all hospital staff inthe absence of management. The manager will have a proven track record withchange management initiatives and should have a strong healthcare leadershipbackground. ESSENTIAL DUTIES:Leadership Duties:
- Develops self and others:
- Transforms difficult situations into teachable moments. Provides regularcoaching and mentoring.Fosters a work environment where people hold themselves accountable for resultsand behaviors
a.direction. Creates a compelling vision of successthat motivates workplace.
- Emotional Intelligence:
- Is self-aware. Conducts him/herself in an empathic way, with a sense of humor. Engenders a collaborative work environment.
- Builds Trust
- Acts with integrity in line with core values and beliefs. Reliability of character. Leads by example. Tells the truth.
- Resolves conflict:
- Promptly acts to find alternatives/solutions when team members disagree.
- Promotes health and safety
- Ensures a safe environment for employees, patients and visitors. Advocates and models' healthy behaviors.
- Maintain a safe environment for healthcare workers, patients, and/or visitors complying with NLH policies and procedures; review, document and address all incidents and safety violations within area of responsibility; report all lost time due to reported work injuries within 24 hours to local HR or Safety contact; support and facilitate open and non-punitive communication among NLH employees, non-employed healthcare workers, patients and visitors, reporting and addressing patient and environmental safety concerns.
- Serves others
- Dedicated to meeting (and exceeding) the expectations and requirements of internal and external customers: acts with customers in mind; establishes and maintains effective relationships with customers.
- Communicates effectively
- Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s).
- Influences and inspires
- Builds enthusiasm and commitment among others to move in a desired
approach when faced withchanging priorities and ambiguity. Manages change effectively. Does not give upduring adversity.
- Seeks Process improvements and Systems Thinking
- Understands the interconnection between organizational elements. Looks for synergetic opportunities that can effectively improve the quality and speed of results. Supports decisions by a cycle of 1) Problem definition, 2) Barrier analysis, 3) Implementation of improvements and 4) Result measurement. Considers the impact of actions on the entire process/system.
- Demonstrates adaptability:
- Learns quickly when facing a new problem or unfamiliar tasks; is flexible in
- Exercises sound judgment and decision making
- Understands and processes complex information, which allows for an appropriate and accountable conclusion.
identify and eliminateareas of waste.
- Resource Allocation and Business Acumen
- Understands how to get the most out of available resources and uses cost-benefit thinking to set priorities. Monitors and analyzes resource usage to
success. Applies provenbusiness theory to get results that meet financial as well as other business goals.
- Knowledgeable about current and future trends that impact organizational
priority. Connects work tosupporting patient care. Proactively supports change to improvepatient results.
- Fosters innovation
- Encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems, and service.
- Achieves results
- Seizes opportunities and engages others. Is consistently able to move forward and accomplish tasks that lead to achieving goals.
- Acts Strategic
- Creates effective plans that anticipate future consequences and opportunities.
- Advocates for the patient
- Understands patient care quality, service and results as organizational
needs of thepeople and communities in the service area.OTHER RESPONSIBILITIES: 1.Demonstrates knowledge and skill inproviding emergency care appropriate to the age of the patient.2.Completes staff scheduling.3.May initiate reviews and provides inputinto patient centered care plans and processes. 4.Is responsible for the development,implementation, revision, and reporting of CUSP projects. 5. Responsible for the development andimplementation of the departmental capital and operating budgets.6. Responsible for the formulation andimplementation of objectives relating to the goals of the hospital and high-qualitypatient care.7. Responsible for the formulation ofpolicies, procedures, and staffing patterns essential to the achievement of ahigh standard of patient care.8.Responsible for the departmentalcompliance with Joint Commission, regulatory, and state licensure requirements.9.Responsible for the training andongoing education of staff. 10. Builds a high quality, engaged staff. 11. Collaborateswith multiple stakeholders daily. 12. Assistswith clinical and administrative activities, as assigned. 13. Leadsemergency preparedness activities specific to the emergency department. LICENSE REQUIREMENTS: The ideal candidate will holdprofessional licensure and be familiar with hospital departments processes.Preference will be given to a Registered Nurse with a proven leadership trackrecord. AVAILABILITYREQUIREMENTS:Must be available to work a minimum of forty hours per week with flexibility, andon-call as a departmental resource for issue resolution, or as staffingdictates.CERTIFICATION REQUIREMENTS:
- Serves the community.
- With mission in mind, committed to actively supporting and improving the
EDUCATION SKILLS, EXPERIENCE REQUIREMENTS:Themanager must have a minimum of 3-5 years of experience in a clinical setting,as well as 3-5 years leadership experience. A proven track record with changeand personnel management, as well as experience and knowledge with JointCommission and other hospital initiatives. A Bachelor's Degree in Nursing, Health Administration, Business Management, or Leadership or related field is preferred however years of experience will be considered. PHYSICAL DEMAND REQUIREMENTS:1. Sitting. 1-3 hours/day.2. Standing. 4-7 hours/day.3. Walking. 4-7 hours/day4. Lifting. 25-50lbs with good body mechanics.5. Twisting. Frequently, 500-1000 or greater twists/day.6. Bending. 130-480 bends hours/day.7. Squatting/Kneeling. 1-3 hours/day.8. Endurance. Moderate energy requirements.9. Wrist Position. Extensive deviation.10. Pinching. Frequent, 130-480 pinches per day.11. Hand/Wrist Repetitions. 1000-2880/day or more.12. Manual Dexterity. Frequent fine motor skills required.13. Either Handedness. 70%- 100% of job cycle time.14. Both Handedness. 70%-100% of job cycle time.15. Sight.Requires corrected 20/20 near vision and minimal far vision, needperipheral vision16. Hearing.Can hear whispered voice at eight (8) feet (FAA class II).17. Speech.Frequent clear speaking ability required.18. Exposure to Infection. ModerateENVIRONMENT FACTORS: 1. High/Low Temperature. Work environment 70 - 80?F.2. Noise.Slight, occasionally fairly loud sounds.3. WorkingwithOthers. Close association is frequent and compromisesa major portion of the job.4. ConfinedSpacesorCrampedBodyPositions.Work in cramped positions/confined spaces (hours per week).5. BodyInjuries. Slight likelihood of significant traumaticinjury - deep cuts, fractures or permanent disabling injuries.6. MovingObjects. Slight likelihood of significant injury frommoving objects.7. ToxicConditions. Slight likelihood of exposure to toxic conditions.8. WorkingwithOthers. Great, association is frequent and comprisesa major portion of the job.9. RoleAmbiguity. Slight, rarely is it not clear what othersexpect of the worker.COGNITIVE:1. Problem-Solving Skills. Frequent problem-solving skills required.2. Judgment/Assessment.Continuously assesses situations and determines corrective actions needed.3. Supervision.Supervises 1-3 individuals and must perform functions involved with supervisionof employees in the particular department.4. Reading/Comprehension.Must be able to read and comprehend greater than Grade 10 level ofinstructions.5. Math/Arithmetic.Must be able to add, subtract, multiply, divide, perform fractions, andcalculate percentages.EMOTIONAL ENVIRONMENT:1. ComposureUnderWorkingConditions(including demanding, and/or rude, residents/staff/visitors). Must remain calm and exercise self-control inworking relationships with patients, staff, and visitors.2. CopingSkillsforStressesAssociatedwithIllness,Disability,Dyingand/orDeath. Works directly with persons who are or maybecome ill, disabled, or dying on a regular basis; may be present at the deathbed and have to care for the body of the deceased; must possess skills to copewith stresses associated with illness, disability, dying, and death.INTERPERSONAL SKILLS REQUIRED:1. Willingness to work cooperatively isnecessary.2. Strong public relations and customersatisfaction motivation.
- All Directors and Managers overseeing Clinical areas may be required from time to time to assist with patient care.
- BLS is required within the first week of employment. Employees must maintain CPR certification throughout employment when in a clinical position.
- ACLS is required prior to successful completion of orientation and current certification must be maintained while in this position.
- De-escalation and workplace violence training will be completed at hire prior to release from orientation. Employees must complete the required Management of Aggressive Behavior (MOAB) program within 6 months of hire and maintain current certification throughout their employment in the high or moderate risk role.
- An up to date Skills Check List must be completed.
Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.