Customer Technologies Specialist Associate

Job Number 65432
Posted 7/31/2019
Account Northern Light Health Home Office
Department Infrastructure Services
Location |ME| Northern Light Health Home Office - EMMC, State St., Bangor, ME 04401
Schedule Regular Full-time
Shift Day
Hours 0800-1630
Job Details Job Summary:
The Associate Customer Technologies Specialist deploys, maintains, troubleshoots and repairs a variety of customer hardware and software throughout EMHS. The Specialist completes routine tasks related to projects and technical requests and provides Tier 1 and Tier 2 support in all areas of the departmental service portfolio. The Associate Customer Technologies Specialist typically works as directed by their supervisor.
Job Functions and Duties:
· The Associate Customer Technologies Specialist deploys, maintains, troubleshoots and repairs a variety of customer hardware and software throughout EMHS. The Specialist completes routine tasks related to projects and technical requests and provides Tier 1 and Tier 2 support in all areas of the departmental service portfolio. The Associate Customer Technologies Specialist typically works as directed by their supervisor.
· Provides excellent customer service to all levels of employees including customers, peers, and leadership. Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department. Leads by example.
· Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means. Represents the department and company in a positive and professional manner. Executes project-related tasks.
· Adheres to all EMHS and departmental policies and procedures. Accurately follows documentation and checklists to ensure efficiency and consistency. Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer. Maintains detailed and accurate records in workload management, asset management and administrative applications. Adheres to deadlines.
· Actively maintains education and cross-training on all departmental areas of expertise. Maintains required certifications and attends training when available and appropriate. Participates in inter- and intra-departmental committees and groups as requested by supervisor.
· Works conscientiously to minimize cost and time requirements in all areas of departmental responsibility.
Education and Experience
• High school diploma or GED; Associate Degree preferred.
• Ability to obtain A+ certification within 6 months.
• Ability to obtain Lenovo certification within 3 months.
• 1 year relevant computer-related experience; 2 years preferred.
Knowledge, Skills, and Abilities
• Excellent communication and interpersonal skills, a professional business manner and ability to interact with people of differing professional levels.
• Experience with the deployment, repair and maintenance of typical customer computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
• Experience with the deployment, repair and maintenance of typical customer software such as the Microsoft Office Suite and Windows operating systems.
• Familiarity with general networking and customer/server concepts.
Physical Requirements
• Works in a normal office environment, requiring the ability to frequently respond to unpredictable situations.
• Must be able to work and think independently.
• Must be willing to travel by air and ground.
• Tolerance for frequent interruptions.
• Must be able to speak and communicate clearly and effectively.
• Must be able to hear speech.
• Must be able to adapt to frequently changing work priorities.
• Must be able to travel to various EMHS sites.
• Must be able to lift, etc.


Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

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