Practice Scheduler

Job Number 65327
Posted 8/5/2019
Account Northern Light Eastern Maine Medical Center
Department EMMC NE Cardiology Associates
Location |ME| EMMC Northeast Cardiology Assoc., ME 04401
Schedule Regular Full-time
Shift Day
Hours 8 - 5
Job Details

POSITION SUMMARY: The Schedulers are responsible for scheduling all cardiac appointments for both NECA Office and the EMMC Campus. They schedule all orders for the 31 NECA providers and are all responsible for scheduling all cardiac referrals for outside providers referring in.

  • Manage incoming telephone lines
  • Schedule new patient and follow up appointments for multiple providers
  • Schedules tests, procedures, referral appointments with scheduling center
  • Communicates with patients regarding appointments and instructions for procedures and tests
  • Document information in Patient's chart.
  • Direct patient contact at check in and check out
  • Process insurance prior authorization and document

  • Medical terminology course or knowledge of medical terminology through work experience
  • 2 years of clinical administrative work experience or graduate of a medical technology program
  • 1-2 years' experience with personal computers and frontline customer service

EDUCATION/EXPERIENCE PREFERRED: Graduate/equivalent of a 2 year program in a medical science field

  • Excellent customer service skills
  • Knowledge of insurance referrals
  • Ability to work both independently and as a team
  • Clear and effective communication skills
  • Ability to multi-task
  • Familiar with Microsoft Office software
  • Ability to coordinate schedules for multiple physicians and physician extenders in a fast paced environment

PHYSICAL REQUIREMENTS: Sitting, standing, reaching, bending, walking and stretching, hearing/verbal/visual acuity, ability to keyboard for extended periods of time.

WORKING ENVIRONMENT: A busy, oftentimes stressful, ambulatory facility providing direct patient care, considerable amount of direct patient/customer contact.

Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

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