HOUSE MANAGER

Job Number 65296
Posted 11/12/2019
Account Northern Light AR Gould Hospital
Department Nursing Administration ARG
Location |ME| AR Gould Hospital, ME 04769
Schedule Casual Part Time (TAMC)
Shift Variable
Hours 7a-7p-7a
Job Details GENERAL DESCRIPTION/STATEMENT: The manager of the house managers is a professional leader who is responsible for oversight for the clinical area's day to day operations of the hospital. He/She works collaboratively with the Medical Directors to lead throughput initiatives, develop and lead performance improvement initiatives, develop and implement policy, and assure regulatory compliance. A key component of the leadership role is to professionally develop staff. The manager is responsible for the oversight of all hospital staff in the absence of management. The manager will have a proven track record with change management initiatives and should have a strong healthcare leadership background.

ESSENTIAL DUTIES:
1.Demonstrated knowledge and skill in providing nursing care appropriate to the age of the patients.
2.Has responsibility with the scheduling of staff.
3.Is responsible for he development, implementation, revisions, and reporting of Performance Improvement activities.
4.Responsible for the development and implementation of the departments operational budget and requests for capital equipment.
5.Responsible for the training and ongoing education/competencies for staff
6.Maintain a safe environment for healthcare workers, patients, and/or visitors complying with NLH policies and procedures.
7.Review, document, and address all incidents and safety violations within areas of responsibility.
8.Responsible for the oversight of the Sitters ensuring they are meeting the requirement of employment.
9.Completes and delivers timely evaluations for all house managers, and sitters.

Leadership Duties:
1.Develops self and others:
a.Transforms difficult situations into teachable moments. Provides regular coaching and mentoring. Fosters a work environment where people hold themselves accountable for results and behaviors
2.Emotional Intelligence:
a.Is self-aware. Conducts him/herself in an empathic way, with a sense of humor. Engenders a collaborative work environment.
3.Builds Trust
a.Acts with integrity in line with core values and beliefs. Reliability of character. Leads by example. Tells the truth.
4.Resolves conflict:
a.Promptly acts to find alternatives/solutions when team members disagree.
5.Promotes health and safety
a.Ensures a safe environment for employees, patients and visitors. Advocates and models' healthy behaviors.
b.Maintain a safe environment for healthcare workers, patients, and/or visitors complying with NLH policies and procedures; review, document and address all incidents and safety violations within area of responsibility; report all lost time due to reported work injuries within 24 hours to local HR or Safety contact; support and facilitate open and non-punitive communication among NLH employees, non-employed healthcare workers, patients and visitors, reporting and addressing patient and environmental safety concerns.
6.Serves others
a.Dedicated to meeting (and exceeding) the expectations and requirements of internal and external customers: acts with customers in mind; establishes and maintains effective relationships with customers.
7.Communicates effectively
a.Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s).
8.Influences and inspires
a.Builds enthusiasm and commitment among others to move in a desired
a.direction. Creates a compelling vision of success that motivates workplace.
9.Seeks Process improvements and Systems Thinking
a.Understands the interconnection between organizational elements. Looks for synergetic opportunities that can effectively improve the quality and speed of results. Supports decisions by a cycle of 1) Problem definition, 2) Barrier analysis, 3) Implementation of improvements and 4) Result measurement. Considers the impact of actions on the entire process/system.
10.Demonstrates adaptability:
a.Learns quickly when facing a new problem or unfamiliar tasks; is flexible in approach when faced with changing priorities and ambiguity. Manages change effectively. Does not give up during adversity.

11.Exercises sound judgment and decision making
a.Understands and processes complex information, which allows for an appropriate and accountable conclusion.

12.Resource Allocation and Business Acumen
a.Understands how to get the most out of available resources and uses cost-benefit thinking to set priorities. Monitors and analyzes resource usage to
identify and eliminate areas of waste.
b.Knowledgeable about current and future trends that impact organizational
success. Applies proven business theory to get results that meet financial as well as other business goals.

13.Fosters innovation
a.Encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems, and service.
14.Achieves results
a.Seizes opportunities and engages others. Is consistently able to move forward and accomplish tasks that lead to achieving goals.
15.Acts Strategic
a.Creates effective plans that anticipate future consequences and opportunities.
16.Advocates for the patient
a.Understands patient care quality, service and results as organizational
priority. Connects work to supporting patient care. Proactively supports
change to improve patient results.
17.Serves the community.
a.With mission in mind, committed to actively supporting and improving the
needs of the people and communities in the service area.

OTHER RESPONSIBILITIES:
1.Demonstrates knowledge and skill in providing emergency care appropriate to the age of the patient.
2.Completes staff scheduling.
3.May initiate reviews and provides input into patient centered care plans and processes.
4.Is responsible for the development, implementation, revision, and reporting of CUSP projects.
5.Responsible for the development and implementation of the departmental capital and operating budgets.
6.Responsible for the formulation and implementation of objectives relating to the goals of the hospital and high-quality patient care.
7.Responsible for the formulation of policies, procedures, and staffing patterns essential to the achievement of a high standard of patient care.
8.Responsible for the departmental compliance with Joint Commission, regulatory, and state licensure requirements.
9.Responsible for the training and ongoing education of staff.
10. Builds a high quality, engaged staff.
11.Collaborates with multiple stakeholders daily.
12.Assists with clinical and administrative activities, as assigned.
13.Leads emergency preparedness activities specific to the emergency department.

LICENSE REQUIREMENTS: The ideal candidate will hold professional licensure and be familiar with hospital departments processes. Maine RN License is required.




AVAILABILITY REQUIREMENTS: Must be available to work a minimum of forty hours per week with flexibility, and on-call as a departmental resource for issue resolution, or as staffing dictates.

CERTIFICATION REQUIREMENTS:
1.All Directors and Managers overseeing Clinical areas may be required from time to time to assist with patient care.
2.BLS is required within the first week of employment. Employees must maintain CPR certification throughout employment when in a clinical position.
3.ACLS is required prior to successful completion of orientation and current certification must be maintained while in this position.
4.De-escalation and workplace violence training will be completed at hire prior to release from orientation. Employees must complete the required Management of Aggressive Behavior (MOAB) program within 6 months of hire and maintain current certification throughout their employment in the high or moderate risk role.
5.An up to date Skills Check List must be completed.

EDUCATION SKILLS, EXPERIENCE REQUIREMENTS:
The manager must have a minimum of 3-5 years of experience in a clinical setting, as well as 3-5 years leadership experience. A proven track record with change and personnel management, as well as experience and knowledge with Joint Commission and other hospital initiatives.

A Bachelor's Degree in Nursing, Health Administration, Business Management, or Leadership or related field is preferred however years of experience will be considered.


PHYSICAL DEMAND REQUIREMENTS:

1.Sitting. 1-3 hours/day.
2.Standing. 4-7 hours/day.
3.Walking. 4-7 hours/day
4.Lifting. 25-50lbs with good body mechanics.
5.Twisting. Frequently, 500-1000 or greater twists/day.
6.Bending. 130-480 bends hours/day.
7.Squatting/Kneeling. 1-3 hours/day.
8.Endurance. Moderate energy requirements.
9.Wrist Position. Extensive deviation.
10.Pinching. Frequent, 130-480 pinches per day.
11.Hand/Wrist Repetitions. 1000-2880/day or more.
12.Manual Dexterity. Frequent fine motor skills required.
13.Either Handedness. 70%- 100% of job cycle time.
14.Both Handedness. 70%-100% of job cycle time.
15.Sight. Requires corrected 20/20 near vision and minimal far vision, need peripheral vision
16.Hearing. Can hear whispered voice at eight (8) feet (FAA class II).
17.Speech. Frequent clear speaking ability required.
18.Exposure to Infection. Moderate




ENVIRONMENT FACTORS:

1.High/Low Temperature. Work environment 70 - 80?F.
2.Noise. Slight, occasionally fairly loud sounds.
3.Working with Others. Close association is frequent and compromises a major portion of the job.
4.Confined Spaces or Cramped Body Positions. Work in cramped positions/confined spaces ( hours per week).
5.Body Injuries. Slight likelihood of significant traumatic injury - deep cuts, fractures or permanent disabling injuries.
6.Moving Objects. Slight likelihood of significant injury from moving objects.
7.Toxic Conditions. Slight likelihood of exposure to toxic conditions.
8.Working with Others. Great, association is frequent and comprises a major portion of the job.
9.Role Ambiguity. Slight, rarely is it not clear what others expect of the worker.

COGNITIVE:

1.Problem-Solving Skills. Frequent problem-solving skills required.
2.Judgment/Assessment. Continuously assesses situations and determines corrective actions needed.
3.Supervision. Supervises 1-3 individuals and must perform functions involved with supervi¬sion of employees in the particular department.
4.Reading/Comprehension. Must be able to read and comprehend greater than Grade 10 level of instructions.
5.Math/Arithmetic. Must be able to add, subtract, multiply, divide, perform fractions, and calculate percentages.







EMOTIONAL ENVIRONMENT:

1.Composure Under Working Conditions (including demanding, and/or rude, resi-dents/staff/visitors). Must remain calm and exercise self-control in working relation-ships with patients, staff, and visitors.
2.Coping Skills for Stresses Associated with Illness, Disability, Dying and/or Death. Works directly with persons who are or may become ill, disabled, or dying on a regular basis; may be present at the death bed and have to care for the body of the deceased; must possess skills to cope with stresses associated with illness, disability, dying, and death.

INTERPERSONAL SKILLS REQUIRED:
1.Willingness to work cooperatively is necessary.
2.Strong public relations and customer satisfaction motivation.


Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

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