Practice Scheduler

Job Number 65126
Posted 8/13/2019
Account Northern Light Eastern Maine Medical Center
Department Hampden Family Medicine
Location |ME| EMMC Hampden Family Medicine, ME 04444
Schedule Regular Full-time
Shift Day
Hours 8-5pm
Job Details POSITION SUMMARY: The Practice Scheduler spends 50% or more of time coordinating patient appointments, including tests, procedures (including surgery) and works closely with Central Scheduling. Also spends considerable time processing prior authorizations and documenting such.

DUTIES TO INCLUDE, BUT NOT LIMITED TO:

  • Manage incoming telephone lines
  • Schedule new patient and follow up appointments for multiple providers
  • Schedules tests, procedures, referral appointments with scheduling center
  • Communicates with patients regarding appointments and instructions for procedures and tests
  • Document information in Patient's chart.
  • Direct patient contact at check in and check out
  • Process insurance prior authorization and document


EDUCATION/EXPERIENCE REQUIREMENTS:

  • Medical terminology course or knowledge of medical terminology through work experience
  • 2 years of clinical administrative work experience or graduate of a medical technology program
  • 1-2 years' experience with personal computers and frontline customer service


EDUCATION/EXPERIENCE PREFERRED: Graduate/equivalent of a 2 year program in a medical science field

OTHER SKILLS REQUIRED:

  • Excellent customer service skills
  • Knowledge of insurance referrals
  • Ability to work both independently and as a team
  • Clear and effective communication skills
  • Ability to multi-task
  • Familiar with Microsoft Office software
  • Ability to coordinate schedules for multiple physicians and physician extenders in a fast paced environment


PHYSICAL REQUIREMENTS: Sitting, standing, reaching, bending, walking and stretching, hearing/verbal/visual acuity, ability to keyboard for extended periods of time.

WORKING ENVIRONMENT: A busy, oftentimes stressful, ambulatory facility providing direct patient care, considerable amount of direct patient/customer contact.










Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

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