||Job Summary:The Medical Assistant works in collaboration with all members of the care team providing high quality compassionate care consistent with Mercy's Mission and Values. This is accomplished by being primarily responsible for ensuring efficient patient flow, working to actively enhance patient relationships and loyalty, pre-planning for patient visits, managing visit cycle time, office workflows, and patient access (phone, scheduling), assisting assigned provider and care team with rooming and patient care procedures, including electronic and written documentation, and coordinating patient activities that support managing the targeted population's health.
The incumbent performs duties and tasks in accordance with standards established for the job. The incumbent may have access to highly confidential patient, employee and/or Mercy proprietary information, and must handle & protect the information in accordance with hospital & system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the Mission and Values of Northern Light Mercy Hospital.Requirements:
BLS for Healthcare professional certification is required at time of hire. Medical Assistant Certification required (or obtained within 6 months of hire).Completion of medical assistant program enabling incumbent the ability to sit for Medical Assistant certification exam. Associates degree strongly preferred. 2-3 years prior experience in a physician's office or ambulatory setting preferred. In addition, the incumbent will have knowledge of medical terminology and will be computer literate. Must possess communication skills that provides timely, concise, and audience appropriate information orally and/in writing. Initiative that proactively focuses efforts and energy on successfully attaining goals and objectives. Work habits and productivity able to maximize time to produce timely, quality results. Teamwork and relationship with others that allows collaboration with a variety of individuals by establishing and maintaining constructive relationships. Customer focus that demonstrates commitment to meeting and exceeding the expectations of internal and external customers.
Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.