||Summary:The Nurse House Manager (RN) oversees and coordinatesadmission decisions and patient care activities throughout the hospital on theassigned shift. Leadership oversight of direct hospital personnel in additionalto participating in the development and mentoring of hospital nursing staff.The Nurse House Manager has oversight of the day to day hospital operations incollaboration with the Administrator on Call (AOC) to include theimplementation and support of hospital policy, procedure and patientflow/throughput. Consults with staff, physicians, CNO/COO or Administrator onCall (AOC) on nursing issues, interpretation of hospital policies to provide optimumcustomer satisfaction. Collaborative oversight of the hospital's bed capacityand placement, in conjunction with bed management, transfer center, andleadership to maximize bed capacity. Management of day to day and futurestaffing and scheduling working with central scheduling office and unitleadership to ensure established staffing guidelines as well as fair andequitable schedules. Works with unit leadership in resolving and following uponpatient complaints including service recovery. The Nurse House Manager willalso collaborate on quality initiatives, maintaining quality standards to includeestablished goals and initiatives to support patient care & positiveoutcomes. Provides direction and leadership to employee's for quality careinitiatives, customer service and patient experience. The ideal candidate forthis role will have previous nursing leadership experience in an inpatientand/or outpatient setting. The Nurse House Manager contributes to the long-termgrowth and viability of the organization; ensures high quality, cost effectivepatient care; addresses issues of customer satisfaction and human resourcesmanagement. Responsible for holding all staff accountable in maintainingcompliance with CMS Conditions of Participation and Joint Commission Standards.The incumbent performs all duties and tasks in accordance with performancestandards established for the job. The incumbent may have access to highlyconfidential patient, employee and/or Mercy proprietary information, and musthandle & protect the information in accordance with hospital & systempolicies, HIPAA requirements and the highest level of ethical standards. The incumbentis responsible for reporting all security events, potential events, or othersecurity risks to the organization. The incumbent is responsible forparticipation in and completion of all patient safety initiatives appropriateto the position and conducts all job responsibilities according to the Missionand Values of Mercy Hospital.Requirements:Current registration as a Registered Nurse in the State ofMaine. Healthcare Provider/Professional Rescuer certification and ACLS certificationis required. Evidence of on-going education in nursing issues. Minimum of five(5) years nursing practice to include medical/surgical and critical careexperience. Proficient in IV therapy practice. Knowledge of nursing practiceand education. Demonstrated expertise in interpersonal skills.
Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.