||Under the general supervision of the Supervisor and/or Manager Patient Access, the Patient Registration Representative serves as the initial contact with patients from infant to geriatric ages and arranges for their orderly registration/admission. The incumbent obtains and collects accurate patient information and ensures patients are aware of hospital policies and procedures. The incumbent performs duties and tasks in accordance with standards established for the job. The incumbent may have access to highly confidential patient, employee and/or Mercy proprietary information, and must handle & protect the information in accordance with hospital & system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the Mission and Values of Mercy Hospital.A High School Diploma or GED is required. Post-secondary education and training in healthcare fields preferred.Two (2) years experience in customer service relate jobs required. Two (2) years experience with computers and strong typing skills are required.Skills in Meditech applications are desired. Medical terminology training is preferred. Experience in a healthcare setting with customer service/admission experience is preferred. Must have good interpersonal skills as the incumbent is the initial hospital contact for patient and must communicate effectively to obtain information while keeping the patient at ease. Must be able to operate independently and accomplish all registration duties with only general guidance from the Supervisor/Manager. Must be accountable for the accuracy of information obtained and expeditious patient service. The incumbent has access to highly confidential patient information.
Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.