PATIENT ACCESS REPRESENTATIVE

Job Number 63281
Posted 5/20/2019
Account Northern Light AR Gould Hospital
Department ACCESS MANAGEMENT
Location |ME| AR Gould Hospital, ME 04769
Schedule Regular Full-time
Shift Day/Evening
Hours Sat/Sun 7:00am-7pm, Monday & Tuesday 10:30am -7:00pm
Job Details As a Registrar for Access Management you will be responsible for calling roughly 60-70 patients a day and pre-registering 50-60 pluspatients a day. Answering incoming phone calls and assisting patients. You will also be responsible for answering the video phones for patients that are on-site. The registrar will also be responsible for asking for payment over the phone, running insurance eligibility and giving price estimates to patients as needed. Must be able to multi-task and haveexcellent communication and customer service skills.

AVAILABILITY REQUIREMENTS: Must be able to work all shifts including weekends and holidays.

EDUCATION SKILLS, EXPERIENCE PREFERENCES:

1. High School graduate

2. Typing skills of at least 35 wpm

3. Excellent Communication skills

4. Flexible – able to work all shifts as needed

5. Great organizational skills

6. Ability to work under pressure and independently

7. Physically able to perform all duties

8. Report to work timely

9. Willingness to accept a wide continuum of duties

10. Successful completion of orientation to position requirements

11 De-escalationand workplace violence training will be completed at hire prior to release from orientation.

PHYSICAL DEMAND REQUIREMENTS:

1. Sitting. 6 hours/day.

2. Standing. Less than 1 hours/day.

3. Walking. 1.5 hours/day

4. Lifting. 5 lbs with good body mechanics.

5. Twisting. Frequently, 500-1000 or greater twists/day.

6. Bending. 1-50 bends hours/day.

7. Squatting/Kneeling. Less than 1 hour/day.

8. Endurance. Moderate energy requirements.

9. Wrist Position. Extensive deviation.

10. Hand/Wrist Repetitions. 500-1000/day or more.

11. Manual Dexterity. Frequent fine motor skills required.

12. Either Handedness. 70%- 100% of job cycle time.

13. Both Handedness. 70%-100% of job cycle time.

14. Sight.Requires corrected 20/20 near vision and minimal far vision.

15. Hearing.Can hear whispered voice at eight (8) feet (FAA class II).

16. Speech.Frequent clear speaking ability required.

17. Exposure to Infection. Moderate

18. Phones. 3-5 hours/day

ENVIROMENT FACTORS:



1. High/Low Temperature. Work environment 60 - 80?F.

2. Noise.Minimal.

3. WorkingwithOthers. Close association is frequent and compromises a major portion of the job.

4. ConfinedSpacesorCrampedBodyPositions.Work in a single occupancy office.

5. BodyInjuries. Slight likelihood of significant traumatic injury - deep cuts, fractures or permanent disabling injuries.

6. MovingObjects. Slight likelihood of significant injury from moving objects.

7. ToxicConditions. Slight likelihood of exposure to toxic conditions.

8. RoleAmbiguity. Slight, rarely is it not clear what others expect of the worker.

COGNITIVE:

1. Problem-Solving Skills. Frequent problem-solving skills required.

2. Judgment/Assessment.Continuously assesses situations and determines corrective actions needed.

3. Reading/Comprehension.Must be able to read and comprehend greater than Grade 12 level of instructions.

4. Math/Arithmetic.Must be able to add, subtract, multiply, divide, perform fractions, and calculate percentages.

EMOTIONAL ENVIRONMENT:

1. ComposureUnderWorkingConditions(including demanding, and/or rude, resi­dents/staff/visitors). Must remain calm and exercise self-control inworking relation­ships with patients, staff, and visitors.

INTERPERSONAL SKILLS REQUIRED:

1. Willingness to work cooperatively isnecessary.

2. Strong public relations and customer satisfaction motivation.




Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

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