House Manager

Job Number 62863
Posted 7/31/2019
Account Northern Light Mercy Hospital
Location |ME| MERCY STATE STREET, ME 04101
Schedule Pool/Per Diem
Shift Night
Hours Nights
Job Details Summary:

The House Manageroversees and coordinates admission decisions and patient care activitiesthroughout the hospital on the assigned shift.Leadership oversight of direct hospital personnel in additional toparticipating in the development and mentoring of hospital nursing staff. The House Manager has oversight of the day to day hospital operations in collaboration withthe Administrator on Call (AOC) to include the implementation and support ofhospital policy, procedure and patient flow/throughput. Consults with staff,physicians, CNO/COO or Administrator on Call (AOC) on nursing issues,interpretation of hospital policies to provide optimum customer satisfaction.Collaborative oversight of the hospital's bed capacity and placement, inconjunction with bed management, transfer center, and leadership to maximizebed capacity. Management of day to dayand future staffing and scheduling working with central scheduling office andunit leadership to ensure established staffing guidelines as well as fair andequitable schedules. Works with unit leadership in resolving and following upon patient complaints including service recovery. The House Manager will alsocollaborate on quality initiatives, maintaining quality standards to includeestablished goals and initiatives to support patient care & positiveoutcomes. Provides direction andleadership to employee's for quality care initiatives, customer service andpatient experience. The ideal candidate for this role will have previousnursing leadership experience in an inpatient and/or outpatient setting. TheHouse Manager contributes to the long-term growth and viability of the organization;ensures high quality, cost effective patient care; addresses issues of customersatisfaction and human resources management. Responsible for holding all staffaccountable in maintaining compliance with CMS Conditions of Participation andJoint Commission Standards. The incumbent performs all duties and tasks inaccordance with performance standards established for the job. The incumbent may have access to highlyconfidential patient, employee and/or Mercy proprietary information, and musthandle & protect the information in accordance with hospital & systempolicies, HIPAA requirements and the highest level of ethical standards. Theincumbent is responsible for reporting all security events, potential events,or other security risks to the organization.The incumbent is responsible for participation in and completion of allpatient safety initiatives appropriate to the position and conducts all jobresponsibilities according to the Mission and Values of Mercy Hospital.


Current registration as a Registered Nurse inthe State of Maine.Healthcare Provider/Professional Rescuer certification and ACLS certificationis required.Evidence of on-going education in nursingissues.Minimum of five (5) years nursing practice toinclude medical/surgical and critical care experience. Proficient in IV therapy practice. Knowledge of nursing practice andeducation. Demonstrated expertise ininterpersonal skills.Healthcare Provider/Professional.

Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

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