Enterprise Manager of Chargemaster

Job Number 61964
Posted 9/10/2019
Account Northern Light Health Home Office
Department Revenue Integrity
Location |ME| Northern Light Health Home Office-43 Whiting Hill Rd., ME 04412
Schedule Regular Full-time
Shift Day
Hours 8:00am - 430pm
Job Details Job Summary

Under the direction of the AVP of RevenueIntegrity, the Manager of Enterprise Chargemaster leads and provides directionto the Revenue Integrity department. This role includes oversight on allactivities related to CDM management, charge capture, strategic pricing, andrevenue reconciliation. Providesexpertise and serves as a liaison to third-party agencies/vendors, internaldepartments, organizational members, and the communities we serve. Contributes to the success of the organizationby complying with standards, expectations, and core values; continuouslypursuing professional development; and performing other duties as needed.

Education and Experience

·Bachelor's degree required

·Five (5)years of progressively responsible management level experience in a similarsize and scope organization or system.

Required Minimum Knowledge, Skills and Abilities

·Strong understandingof hospital revenue cycle industry best practices and financial measures.

·Strongunderstanding of governments and commercial payer regulations related tohospital revenue cycle.

·5+ yearsof hospital chargemaster experience

·Strongmanagement and problem solving skills.

·Excellent writtenand verbal communication skills.

·Ability tomanage multiple projects and affective prioritization.

·Ability toanalyze financial and operating information to facilitate decision making.

·Proficientwith Microsoft business applications.


·Demonstratedability to lead teams, complete time sensitive projects and work bothindependently and collaboratively.

·Ability tomonitor and manage various third-party relationships

·Flexibleand able to lead change within department.

Essential Functions


·Providesdirection and workload to staff toward the optimization and integrity ofenterprise-wide chargemaster, strategic pricing, charge capture, billing andreimbursement.

·Workscollaboratively with peer managers to assure the integrity of enterprise-widerevenue, to focus on standardization and metrics based performance guidelines.

·Continuallymentors staff to develop and hone skills toward subject matter expertise, individualprofessional growth, efficiency and quality of work.

·Maintainshigh quality employees by way of recruiting, selecting, orienting, hiring, andregularly assessing quality of work.

·Completeall employee evaluations timely and accurately.

·Communicateswith and counsels all employees with an identified performance opportunitypromptly.


·Contributesto process improvement initiatives within the enterprise revenue cycle byrecognizing process improvement opportunities, anticipating and proposing opportunities,engaging stakeholders, conducting root cause analyses and developing andexecuting plans to achieve best practice.

·Contributesto the development and maintenance of policies and education.

·Facilitatecommunication and promote integrated operations between Patient Access Servicesfunctions, HIM/Coding, Revenue Integrity, CDI, Patient Financial Services, andBusiness Support Services functions, and other departments within the MemberOrganizations and health system.


·Maintainsa working knowledge of industry best practices, guiding principles, regulatorymandates, and payer requirements and shares knowledge with key stakeholders.

·Developskey performance indicators and measurable goals to promote accountabilitywithin the revenue cycle. Monitorsoutcomes and defines real-time accountability responses to negative variances.

·Maintainsthe guiding principles and policies related to charge capture and CDMmanagement in accordance with current regulatory guidance.

·Offersstrategic and technical expertise to identify and improve financialopportunities in revenue cycle operations.

·Contributesto the development and maintenance of policies and procedures.

·Assessstaffing needs on a regular basis to ensure workflows are at the highestquality efficient levels.

·Ensurethat the overall operations of assigned services promote effectiveinterdisciplinary teamwork that results in high quality, cost effective, andcoordinated services which are responsive to the needs of patients, physicians,employees, Revenue Cycle administration, other leaders, and appropriateexternal organizations.

·Manages,coordinates, and champions multiple initiatives across theorganization--including system go-lives--in order to improve processes and supportthe revenue cycle mission.


·Collaborateswith enterprise-wide financial leadership to maintain strategic pricing.

·Develop& track team goals and objectives that adhere to the department and EMHS'sfinancial performance objectives.


·Maintainspersonal knowledge base of current industry best practices

·Attendslocal, regional, or national conferences/seminars to remain current.


·Demonstratedepartmental desire to provide community benefits by way of charitable eventsor contribution outside the four walls of the department.

·Act as aliaison for both internal and external customers and facilitate communicationacross the system.

Organizational Values

Passion: We demonstrate a passion forcaring for others and the pursuit of service excellence in all that we do.

Integrity: We commit to the higheststandards of behavior and doing the correct thing for the right reasons.

Partnership: Working together incollaboration and teamwork is more powerful than working alone.

Accountability: We take a responsibleand disciplined approach to achieving our priorities and responding to an everchanging environment.

Innovation: We are capable ofextraordinary creativity and are willing to explore new ideas to achieve ourhealthcare mission.

Respect: We respect the dignity, worthand rights of others.

Safety Requirements

·Assist in maintaining a work environment freefrom recognized hazards that create a risk or injury to employees, patients, orvisitors

·All accidents and incidents are reported byemployees within 24 hours and supervisor to submit properly investigated reporttimely

·Ergonomic evaluations are completed as needed

·When appropriate, assist and support with thereturn of all workers with work related injuries and illness to gainfulemployment

Physical Demands

·Sedentary:Exerting up to 10 lbs. occasionally, sitting most of the time, and onlybrief periods of standing and walking.

·Requires the ability to travel to memberorganizations as needed

Note: the duties listed above reflect themajority of the essential duties of this job and does not, nor is it intendedto, reflect all essential duties that may be required for an incumbent in thisjob to perform.

Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

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