Director Orthopaedic Services

Job Number 60981
Posted 7/23/2019
Account Northern Light Mercy Hospital
Location |ME| MERCY FORE RIVER, ME 04102
Schedule Regular Full-time
Shift Day
Hours 8-430
Job Details Job Summary:

The Director of Orthopaedic Services is accountable for the achievement of objectives consistent with Northern Light Health - Mercy Hospital's mission and core values. The Director of Orthopaedic Services is responsible for the strategic development of the Orthopaedic Program and is required to exercise a high degree of independent judgment and creativity to identify opportunities and problems, analyze data, develop initiatives and solutions and meet program goals. The incumbent serves as the chief liaison to the orthopaedic surgeons and supports collaboration between the hospital and the physicians. Responsibilities include business planning, budgeting, facilitating physician relations, and identifying strategic market opportunities.

The incumbent performs duties in accordance with performance standards. The incumbent may have access to highly confidential patient, employee, and Mercy proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements, and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, and other security risks to the organization. The incumbent is accountable for employee and patient safety and will attend safety and loss-control training, engage in injury prevention, perform accident and injury investigations including conducting root cause analysis, and assist in returning employees to regular duty.


Bachelor's Degree in Health or Business related field required; Master's Degree in Business, Management or Health related field is preferred.

Must have 5 years' experience in health care management with 3-5 years experience in orthopaedic related management, including the IP, HOPD and ASC care settings.

Demonstrated ability to assess and lead professionals and manage others through influence and collaboration. Demonstrated ability to conduct and interpret quantitative and qualitative analysis. Must have excellent interpersonal skills both verbal and written. The ability to prioritize multiple agendas, issues and concerns, including the ability to follow through on commitments and issues in an accurate and timely manner is required.

Principal Responsibilities:

1. Corporate Compliance

·Communicates and enforces the system-wide Corporate Compliance program for Northern Light Health – Mercy Hospital (Mercy).

·Reports any potential or real ethical, legal or regulatory violations to the Corporate Compliance Officer.

·Encourages staff to report Corporate Compliance issues either directly or through the Mercy Compliance Line (may be anonymous).

·Assists with investigations into alleged violations, and the development and implementation of disciplinary and/or corrective action as indicated.

·Continually assesses the department for compliance with all federal, state, local and other regulatory (The Joint Commission, OSHA, CMS etc.) requirements.

·Completes annual staff training, ensuring staff understanding of participation in the above.

2. Program Management

·Oversees Orthopaedic services in regards to: budget, staffing issues, physician relationships, patient satisfaction, mission integration, quality improvement and associate satisfaction.

·Collaborates with the Orthopaedic surgeons to facilitate the above responsibilities.

·Organizes and facilitates the Orthopaedic Services governance structure and related committees.

·Oversees continuum of care for orthopaedic patients.

·Ensures safe environments, adequate supplies and appropriate resource utilization for all areas across service line.

·Provides a continuous assessment of all orthopaedic department operations and ongoing efforts.

·Establishes appropriate working relationships with equipment and service vendors and ensures strong performance in supply chain management.

·Develops and maintains collaborative relationships with other clinical and non-clinical staff and leaders.

·Develops and maintains collaborative relationships with 3rd party payers and referral sources.

·Keeps up to date with changes in technology, IS, and treatment modalities as it relates to service. Ensures system integration and user friendly applications.

·Plays active role in monitoring reimbursement changes that impact orthopaedic area and recommends any necessary actions to maximize program financial results.

·Maintains a close working relationship with case managers to impact length of stay, cost and quality of care.

·Monitors and maintains high degree of patient/staff/physician satisfaction.

·Adheres to Mercy's Mission and Core Values in daily work.

·Maintains and sets expectation for professionalism, confidentiality and high degree of work ethic and integrity.

·Facilitates ongoing strategic program development and improvement.

·Evaluates, assesses and executes on new program development that involves integration and partnership with physicians.

·Sets and executes strategic growth strategy in collaboration with Planning division and reports progress for services line regularly.

·Ensures an integrated and coordinated approach to a successful program through internal and external collegial relationships and partnerships.

3. Quality and Compliance

·Ensures ongoing evaluation of efficiencies and performance improvement activities.

·Ensures appropriate interaction with state and federal and national regulatory agencies.

·Ensures ongoing staff education, growth and ongoing competency monitoring.

·Ensures formal quality improvement efforts occur in all assigned areas.

·Provides balanced score card of key metrics that define the service in the areas of efficiency, satisfaction, and clinical outcomes.

4. Professional Development

·Actively seeks opportunities to further own professional growth.

·Actively involved in state and national associations to stay abreast of issues.

·Role model for professional leadership.

·Demonstrates an acceptance and ability to coach, counsel, motivate, and direct regarding job performance and work behavior.

·Maintains membership in and contributes to the work of professional organizations.

·Demonstrates proficiency in business planning and strategic program development.

5. Performs additional duties as required or assigned.

Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

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